HealthPlanOne

• Support the human resources department initiatives and oversee a wide spectrum of HR needs • Provide oversight, support, guidance, and resolution in employee relations matters, leadership coaching, employee compensation and benefits, and performance management issues • Conduct annual talent reviews with leadership to identify high potential performers and assist with development plans as needed • Partner with training and development team to create and deliver leadership programs for all supervisors and above • Help drive HR communication plan annually, including recommending/developing proactive solutions to increase engagement and retention • Manage the investigation and response process in coordination with legal counsel to respond to agency complaints/audits • Facilitate new employee orientation, coordinating with other internal departments to ensure a world class new hire experience

• Serve as a technical expert for software development projects of moderate to high complexity, spanning legacy and modern .NET platforms • Develop and maintain technical specifications, solution architecture, and system documentation • Lead and participate in code reviews, ensuring adherence to coding standards and project-specific conventions • Apply strong problem solving and analytical skills to troubleshoot and optimize applications across multiple .NET versions • Collaborate effectively with developers, QA, DevOps, and business stakeholders • Demonstrate expertise in software design patterns, architectural paradigms, and best practices for maintainable, testable, and scalable code • Address non-functional requirements such as security, reliability, scalability, performance, and availability • Translate functional requirements into robust technical solutions, integrating with SQL Server, Azure services, and third-party APIs • Configure, monitor, and troubleshoot Azure and on-premises infrastructure, including CI/CD pipelines and deployment automation • Contribute to solution estimation, technical planning, and the establishment of coding and architectural standards • Stay current with industry trends, emerging .NET technologies, and cloud-native patterns • Mentor and support junior engineers, fostering a culture of continuous improvement and technical excellence

• Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees • Responsible for approving timecards, scheduling, and time off requests • Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals • Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance • Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls • Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems • Maintain industry and product knowledge • Meet and/or exceed call center key metrics • General understanding of workforce management • Ensure applications are submitted accurately and on time • Understand and adhere to all Company Carrier and/or CMS related policies and procedures • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level • Certify newly hired sales agents on proper execution of call flow and other call center procedures • Assist agents with product specific questions • Ensure effective lead distribution and allocation to agents • Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained • Develop and deliver training for performance improvement • Perform other related duties as assigned

• Design and execute detailed manual and automated test plans on mobile and web applications • Ensure the seamless functionality of our systems • Coordinate testing activities, troubleshoot issues, and resolve bugs • Lead comprehensive regression testing to verify system performance after fixes • Drive the validation of test cases, ensuring they are thorough, effective, and aligned with business objectives

***Work Remotely in the comfort of your own home*** *Must have active health insurance license in the state that you reside* *You will be a captive agent* HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. Are you ready to be part of a fast-growing company where your sales talent, passion for helping others, and commitment to excellence are celebrated? Join HealthPlanOne and take your career to the next level in the rapidly expanding Medicare industry! Why Choose HealthPlanOne? - Rewarding Opportunities: Earn a competitive base salary and thrive in an environment that rewards your success. - Comprehensive Benefits: We care about you and your family with robust benefits. - Endless Leads Provided: Skip the hunt – focus on what you do best: selling! - World-Class Training: Get top-notch training and tools to excel in a complex and dynamic industry. - Growth Potential: We believe in developing our talent – 2/3 of our leadership team started where you are! Your Role: As a Licensed Medicare Sales Agent, you’ll be the trusted advisor clients need to navigate the Medicare landscape, guiding them toward the best insurance solutions. You’ll thrive in a supportive, energetic environment with daily opportunities to make a difference in clients’ lives. Your Day-to-Day: - Educate clients about Medicare, identify their unique needs, and match them with the perfect plan. - Build meaningful client relationships while guiding them through the enrollment process. - Consistently hit sales goals and track your progress. - Stay updated on CMS (Center for Medicare and Medicaid Services) rules and regulations to ensure compliance. - Collaborate with managers, trainers, and teammates to sharpen your skills and achieve your goals. What You’ll Love: - Career Growth: We’re invested in your success – leadership opportunities await! - Ongoing Support: Coaching, mentorship, and real-time feedback to fuel your growth. - Open Communication: Your voice matters – help us improve as we grow together! What We Need from You: - Licensed and Ready to Go: A valid Health Insurance license in your state of residence. - A passion for sales and a talent for turning leads into happy clients. - At least 18 years old with a high school diploma (or equivalent). - Ability to manage multiple carrier relationships simultaneously. - Willingness to work a flexible schedule, including evenings and weekends. - Must meet compliance and licensure requirements as outlined. Your Future Awaits – Apply Now! Take the next step in your career with HealthPlanOne and join a team that’s transforming the Medicare industry. Your clients need you, and we can’t wait to help you thrive! ***We are hiring in the following States: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MO, MS, MT, NC, NE, NH, NM, NV, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV*** Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law.