• Partner cross-functionally across our Support organization to devise and execute strategies to evolve our Support infrastructure and processes in service of our top-line mission • Support the Support business teams through scaled change management to effectively enable, launch, and scale new quality processes • Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant • Own the quality business outcomes and metrics associated with Support Ops processes including operational efficiency and user experience • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

• Help lead the visual direction and design execution for key internal and external events: booths, summits, meetups, product launches, and more • Concept and create assets across physical and digital formats: signage, backdrops, swag, motion, slides, social content, and promos • Collaborate closely with event producers, marketing, and design peers to align messaging and creative vision • Translate technical ideas and themes into powerful visual stories • Develop illustration and motion styles that elevate the brand and set the tone for each event • Ensure consistency with ClickHouse brand guidelines while evolving the aesthetic for high-impact moments • Work across time zones and teams—collaborating with marketers, engineers, writers, and execs • Manage timelines, feedback, and delivery in coordination with design ops and project partners • Occasionally travel for major events to oversee execution and capture real-world visuals

• Engage existing and new manufacturers state-wide to promote the services of the Industrial Extension Service and the department’s center - the West Virginia Manufacturing Extension Partnership (WVMEP). • Identify opportunities and generate project proposals for a wide variety of business and manufacturing processes that support the generation of sales, reduction of costs, and development of workforce for clients. • Lead projects for clients with a specific focus on ISO 9001 quality management systems including developing policies, procedures and critical documentation; conducting internal auditor training; mentoring leadership on data driven decisions; and preparing clients for certification audits. • Lead efforts to expand and improve service offerings with quality management systems to include identification of continuous improvement opportunities to deliver a more comprehensive package of service offerings (including but not limited to problem solving, root cause analysis, process mapping, etc). • Lead efforts to build a formal service offering for ISO 14001 including development of systems, procedures, and policies; conducting internal auditor training; conducting gap assessments and preparing leadership for certification audits. • Maintain channels of communication with clients and the internal team to deliver proposals, projects, and follow up timely and efficiently. • Maintain current records of client firms, proposals, project status, and timesheets using a PC/Cloud-based customer relationship management system. • Participate in meetings, conferences and events to support the manufacturing industry.

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned. • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements. • Working with client services team and technology team on the implementation and tracking of client’s requirements for program success • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team. • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services. • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives. • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability. • Proactively address operational challenges and resolve issues to minimize impact on customer experience. • Support the creation and execution of client programs. • Aid with program, client, and intra-team logistics. • Support strategic vision and the sustainability of programming. • Lead program and support including facilitation, leading discussions, delivering results and success. • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development. • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required. • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs. • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement. • Oversee the end-to-end execution of rewards programs and deliverables.