• Engage existing and new manufacturers state-wide to promote the services of the Industrial Extension Service and the department’s center - the West Virginia Manufacturing Extension Partnership (WVMEP). • Identify opportunities and generate project proposals for a wide variety of business and manufacturing processes that support the generation of sales, reduction of costs, and development of workforce for clients. • Lead projects for clients with a specific focus on ISO 9001 quality management systems including developing policies, procedures and critical documentation; conducting internal auditor training; mentoring leadership on data driven decisions; and preparing clients for certification audits. • Lead efforts to expand and improve service offerings with quality management systems to include identification of continuous improvement opportunities to deliver a more comprehensive package of service offerings (including but not limited to problem solving, root cause analysis, process mapping, etc). • Lead efforts to build a formal service offering for ISO 14001 including development of systems, procedures, and policies; conducting internal auditor training; conducting gap assessments and preparing leadership for certification audits. • Maintain channels of communication with clients and the internal team to deliver proposals, projects, and follow up timely and efficiently. • Maintain current records of client firms, proposals, project status, and timesheets using a PC/Cloud-based customer relationship management system. • Participate in meetings, conferences and events to support the manufacturing industry.

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned. • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements. • Working with client services team and technology team on the implementation and tracking of client’s requirements for program success • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team. • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services. • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives. • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability. • Proactively address operational challenges and resolve issues to minimize impact on customer experience. • Support the creation and execution of client programs. • Aid with program, client, and intra-team logistics. • Support strategic vision and the sustainability of programming. • Lead program and support including facilitation, leading discussions, delivering results and success. • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development. • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required. • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs. • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement. • Oversee the end-to-end execution of rewards programs and deliverables.

• Support project planning for international initiatives. • Support international event planning and execution. • Foster a culture of continuous improvement by gathering feedback from field teams and implementing enhancements that better serve them. • Collaborate with HR, Communications, and Staff Engagement departments on cross team projects to support international staff. • Maintain and update operational policies to support international teams. • Manage administrative tasks within digital platforms (Slack, Asana, Google Workspace). • Provide recruiting and onboarding administrative support. • Maintain meeting minutes and documentation for the Operations Team. • Coordinate calendars and scheduling across multiple time zones. • Conduct quality assurance reviews of operational documents and communications. • Manage logistics for care packages and essential supplies to support international staff. • Equip international staff through training on operational procedures, tools, and best practices.

• Apply for roles in Operations when available • Stay in touch for future opportunities