Kobie

• Drive the evolution and success of our clients’ customer loyalty programs. • Shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI. • Manage loyalty programs that enhance customer retention and satisfaction. • Develop strategies to drive program adoption and engagement. • Understand our client’s customer data and insights to refine loyalty program offerings. • Collaborate with technology teams to ensure seamless execution and integration of loyalty programs. • Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program. • Monitor our client’s program's performance metrics, such as participation rates, redemption rates, and ROI. • Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.

• Build agent harnesses in Python using LangChain and LangGraph, including tool-calling, structured outputs (Pydantic/JSON schema), retries, streaming, and memory • Package agent harnesses for the AgentCore Runtime with appropriate context, tools, skills, and subagents that fit cleanly into production flows and scenarios • Write the tools and skills agents use: API integrations, SQL queries against Snowflake, Snowflake backed knowledge retrieval with clear contracts and Pydantic validation • Build evaluation harnesses (golden datasets, LLM-as-judge, regression suites) using AgentCore Evaluations, and wire them into CI • Implement guardrails around tool execution: auth scoping, input/output validation, PII and prompt-injection protections, and hallucination mitigation • You own what you ship: prototype, deploy through Amazon AgentCore, monitor traces, and fix it when it breaks • Partner with data engineers on Snowflake backed retrieval patterns (Cortex Analyst and Cortex Search Services) • Contribute to refining our internal engineering patterns as the stack evolves

• Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management • Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals • Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program as agreed to, such as: weekly and monthly check-ins and planning meetings, 1:1s with primary contacts, exec check-ins between senior stakeholders, and EBRs • Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence • Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence • Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent • Support cross-functional efforts to optimize Kobie client’s loyalty program in support of Kobie’s mission to drive enterprise value through Loyalty, including bonus offer planning, management, measurement and reporting • Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation • Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide accurate client communication and positioning • Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery • Coordinate administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc • Review invoices in preparation for timely and accurate financial billing

• Serve as the operational backbone of Kobie's data platform, ensuring the ETL/ELT pipelines, dimensional models, and Snowflake environments that power client reporting and dashboards run reliably, at scale, every day. • Translate client loyalty program requirements into production-ready data warehouse structures — from source system analysis and dimensional modeling through to the KALC (Kobie Alchemy Loyalty Cloud) platform tables and extracts that downstream reporting and client services teams depend on. • Diagnosing and resolve data pipeline failures quickly enough that clients and internal stakeholders rarely notice they happened by bringing the debugging fluency and Snowflake depth to contain impact and prevent recurrence. • Build a data architecture that can absorb change by redesigning Kobie's data mart to support an incoming event-driven, domain-driven application layer without breaking the operational foundation already in production. • Deliver the data infrastructure that makes AI-powered loyalty products possible. Not by building the models, but by building the reliable, well-governed platform that Kobie's innovation team needs to produce them. • Leave every pipeline more trustworthy than you found it, through automated testing, audit logging, CI/CD discipline, and documentation that makes the platform easier for the next engineer to own.

• Deliver top talent by executing full-cycle recruiting for KCC hiring classes from job posting through offer, ensuring each class launches on time with the right headcount and quality. • Partner to support hiring outcomes by building trusted relationships with KCC hiring managers and HR, serving as the recruiting point of contact for pipeline health, hiring priorities, and weekly status updates. • Build and maintain talent pipelines by managing high applicant volume across KCC and corporate roles, using assessment tools and ATS filters to create a consistent pipeline, maintaining clean and accurate candidate data, and ensuring both recruiting teams are always working a high-intent candidate slate. Provide recruiting coordination support for global hiring processes as needed. • Strengthen talent tools and processes by maintaining ATS integrity, identifying workflow gaps in automation and vendor integrations, and recommending practical fixes that improve screening consistency and scalability. • Contribute to talent insights by tracking and maintaining accurate recruiting data, including screen-to-offer conversion rates, class fill rates, and no-show trends, giving the Talent team real-time visibility to improve processes and report on KCC hiring health. • Champion employer brand by collaborating with Marketing to amplify Kobie’s story and showcase the company’s mission, culture, and values. • Support engagement throughout the hiring journey by ensuring every candidate experiences a seamless, people-first process that reflects Kobie’s culture from first touch through offer.

• Lead the development of project plans, timelines, and budgets in collaboration with stakeholders, ensuring alignment with client objectives and business requirements • Own end-to-end delivery from kickoff through deployment, ensuring predictable outcomes. Build and manage integrated, dependency-driven project plans with clear critical path, ownership, and milestones. • Monitor project progress and proactively identify risks in advance and drive mitigation actions to maintain schedule, scope, and budget alignment. • Manage project financials and scope with discipline, including tracking against budget, identifying variances, and driving structured change control. Ensure all scope changes are documented, approved, and aligned to business and contractual expectations. Make informed tradeoff recommendations for balancing timeline, cost, and feature delivery. • Proactively manage stakeholder expectations and influence outcomes across Client Services, Product, and Technology. • Serve as a primary point of contact for clients, establishing and maintaining strong relationships to understand their needs, expectations, and concerns. • Communicate effectively with internal and external stakeholders, providing regular updates on project status, risks, and issues. • Lead decision-oriented stakeholder forums that drive alignment and assign clear accountability. Translate complex delivery details into concise, executive-ready narratives, including risks, tradeoffs, and required decisions. • Lead cross-functional project teams, providing direction, guidance, and support to team members throughout the project lifecycle. • Foster a collaborative team environment, promoting communication, teamwork, and accountability to achieve project goals. • Coach and mentor junior project managers and team members, fostering their professional growth and development • Ensure the quality of project deliverables meets or exceeds client expectations and industry standards. • Proactively identify and assess project risks and issues, developing and implementing risk mitigation and contingency plans as needed. • Conduct regular project reviews and audits to monitor compliance with project management processes and best practices. • Identify opportunities for process improvements and efficiency gains within the project management office. • Lead lessons learned sessions at the conclusion of projects to capture key insights and best practices for future initiatives. • Contribute to the development and refinement of project management methodologies, tools, and templates.

• Lead design and execution of roadmap enhancements to Kobie Alchemy® Loyalty Cloud's loyalty decisioning (Experience Engine) and experience delivery (Producer) technology product suites. • Gather requirements across clients and industry verticals to identify scope and maximize reusability of new feature requests. • Manage the product backlog including dependencies, priority, sequence, strategy, and business objectives. • Identify and address challenges that arise during the product development lifecycle, collaborating with team members to find creative solutions and keep development on track. • Provide mechanisms for teams and stakeholders to view and track team and product work progress across releases and major product milestones. • Share vision and purpose for all product development efforts, gaining interest and buy-in from various audiences, including business and technical roles at multiple levels of the organization. • Be a steward for excellence in your domain of expertise, advocating for and evolving platform standards while building the team's shared understanding.

• Orchestrates End‑to‑End Delivery Execution • Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run. • Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes. • Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers. • Accountable for client satisfaction as it relates to technical delivery and runtime health. • Leads Cross‑Functional Coordination and Communication • Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights. • Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving. • Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time. • Serve as a single technical point of accountability during delivery issues. • Triage Issues and Identify Root Causes • Own oversight of root cause analysis and corrective action. • Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution. • Conduct structured Root Cause Analysis (RCA); document causes, corrective actions. • Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes). • Ensure Program‑Level Operational Stability • Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes. • Own technical readiness of environments, integrations, and data pipelines supporting live programs. • Accountable for operational outcomes at a program level. • Drive Strategic Readiness for Launches and Changes • Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls. • Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off. • Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes. • Continuously Optimize Workflows for Efficiency • Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time. • Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates). • Standardize playbooks, templates, and automation to increase predictability and scale. • Support Client KPI and SLA Monitoring • Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate). • Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance). • Proactively surface risks and opportunities to PM/CS and recommend corrective actions.

• As Director, Product you will define what Kobie's data platform means as a market-facing product: how behavioral and transactional data becomes the engine behind smarter loyalty programs, better marketing performance, and more personalized customer experiences. • You will set strategy for KLICs and the Data Engine, build the commercial model to monetize them, and ensure our data capabilities fuel AI-driven outcomes — not just move data between systems. • You will work directly with Product, Data Engineering, Client Services, and Commercial teams to convert Kobie's data assets into scalable, repeatable offerings. • Define Kobie's data product portfolio with a clear focus on marketing, loyalty, and customer experience outcomes. • Set the standard for what 'AI-ready data' means at Kobie. • Drive the long-term roadmap for data capabilities that help clients transform unified customer data into actionable audiences, personalized experiences, and measurable loyalty outcomes.

• Lead the development of project plans, timelines, and budgets in collaboration with stakeholders, ensuring alignment with client objectives and business requirements • Own end-to-end delivery from kickoff through deployment, ensuring predictable outcomes. Build and manage integrated, dependency-driven project plans with clear critical path, ownership, and milestones. • Monitor project progress and proactively identify risks in advance and drive mitigation actions to maintain schedule, scope, and budget alignment. • Manage project financials and scope with discipline, including tracking against budget, identifying variances, and driving structured change control. Ensure all scope changes are documented, approved, and aligned to business and contractual expectations. Make informed tradeoff recommendations for balancing timeline, cost, and feature delivery. • Proactively manage stakeholder expectations and influence outcomes across Client Services, Product, and Technology. • Serve as a primary point of contact for clients, establishing and maintaining strong relationships to understand their needs, expectations, and concerns. • Communicate effectively with internal and external stakeholders, providing regular updates on project status, risks, and issues. • Lead decision-oriented stakeholder forums that drive alignment and assign clear accountability. Translate complex delivery details into concise, executive-ready narratives, including risks, tradeoffs, and required decisions. • Lead cross-functional project teams, providing direction, guidance, and support to team members throughout the project lifecycle. • Foster a collaborative team environment, promoting communication, teamwork, and accountability to achieve project goals. • Coach and mentor junior project managers and team members, fostering their professional growth and development • Ensure the quality of project deliverables meets or exceeds client expectations and industry standards. • Proactively identify and assess project risks and issues, developing and implementing risk mitigation and contingency plans as needed. • Conduct regular project reviews and audits to monitor compliance with project management processes and best practices. • Identify opportunities for process improvements and efficiency gains within the project management office. • Lead lessons learned sessions at the conclusion of projects to capture key insights and best practices for future initiatives. • Contribute to the development and refinement of project management methodologies, tools, and templates.