• Hauptverantwortung im Key-Account Management und Pflege strategischer Partnerschaften. • Umfassende Betreuung zugewiesener Key-Accounts. • Identifizieren von Upselling- und Cross-Selling-Möglichkeiten. • Gewährleistung hoher Kundenzufriedenheit durch proaktive Kommunikation und Problemlösung. • Zusammenarbeit mit internen Teams wie Sales, Marketing und Produktentwicklung. • Teilnahme an Branchenmessen und Networking.

• Own renewal, retention, and expansion outcomes across a defined portfolio of strategic Telehealth accounts. • Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders within hospitals, health systems, and enterprise healthcare customers. • Develop a deep understanding of each customer’s goals, workflows, use cases, and definition of success. • Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion. • Identify, scope, and drive expansion opportunities within existing health system logos, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption. • Lead commercial discussions related to renewals, scope growth, pricing changes, and contract expansion. • Partner with the Director of Sales - Telehealth, Sales Operations, and Commercial leadership to forecast renewals, expansion pipeline, account health, and revenue risk. • Support cross-sell opportunities within existing accounts, including potential collaboration with the SENSORA Enterprise team where appropriate. • Facilitate customer onboarding, training, implementation support, performance measurement, renewal, and expansion in partnership with internal teams. • Deliver customer reports, business reviews, and value summaries that demonstrate Eko’s impact, including utilization, workflow adoption, customer outcomes, and ROI where applicable. • Synthesize customer feedback and partner with Product, QA, Engineering, Implementation, and Commercial teams to continually improve the customer experience and platform. • Maintain accurate account plans, customer activity, pipeline updates, renewal status, and forecasts within CRM systems. • Ensure compliance with company policies and applicable laws and regulations. • Other duties as assigned.

• Develop and execute a comprehensive partner sales strategy aligned with company goals. • Identify, recruit, and onboard new channel and strategic partners. • Build strong relationships with key partners to drive joint business planning and co-selling opportunities. • Define and manage partner programs, including incentives, enablement, and performance metrics. • Build an ISV program early-stage through scalable repeatable motion. • Identify and prioritize integration partners that expand product value. • Collaborate with marketing, product, and sales teams to support partner success. • Track, analyze, and report on partner performance and pipeline. • Represent the company at industry events, partner meetings, and conferences. • Evaluate and promote strategic technology partners that expand our offering for both partners and direct sellers.

Role Description As an Account Manager at Idoven, you will own the post-sale relationship with our strategic clients — including pharma companies running clinical studies and medtech partners deploying our platform across hospital networks. Your goal is not to attend endless meetings; it is to make our clients self-sufficient, commercially successful, and deeply loyal. Concretely, this means you will train and enable client sales forces so they can drive adoption within their own hospital networks, rather than Idoven doing it for them. You will be the trusted interface between Idoven and the client's commercial and clinical teams — understanding their business deeply and translating it into product priorities and success plans. What You'll Do - Own a portfolio of strategic accounts: track health, commercial progress, and renewal risk proactively. - Train and enable client-side sales and clinical teams so they can independently promote and expand Idoven's platform within their organizations. - Build strong working relationships with key stakeholders at the client (commercial leads, medical affairs, IT, procurement). - Identify expansion opportunities within existing accounts and coordinate with the commercial team on upsell and cross-sell. - Act as the voice of the customer internally: collect structured feedback and translate it into product requirements and priorities. - Manage onboarding, go-live support, and ongoing success milestones for each account. - Contribute to building scalable customer success processes, playbooks, and training materials. Qualifications - +5 years of experience in account management, customer success, or a commercial role within healthcare, pharma, medtech, or health AI. - Strong understanding of clinical workflows, hospital operations, or pharma commercial structures — you need to speak the language of our clients. - Commercial drive: you understand that success is measured in renewal, expansion, and client NPS — not in hours spent on calls. - Excellent communication and presentation skills; able to engage both clinical stakeholders and C-suite audiences. - Autonomous, proactive, and structured — you manage your accounts with ownership and urgency. - Fluency in Spanish and English. - Background in or exposure to healthcare AI, SaMD, or digital health strongly preferred. Requirements - Experience enabling or training partner/client sales teams in a B2B healthcare context (nice to have). - Familiarity with ECG, cardiac imaging, or clinical trial data management (nice to have). - Experience at a scale-up or growth-stage healthtech company (nice to have). Benefits - 🚀 Be part of one of the most disruptive startups in HealthTech and AI and make a difference. - 🏆 Personal and professional growth as part of a fast-growing, international team. - 🎧 No corners cut in having the best tech equipment to do your job. - 🙋 Unlimited remote working environment, where you can choose to work from home and attend our Madrid office whenever you want to. - 📚 Learning and development opportunities and training budget. - 💸 Flexible Remuneration. - 👩🏻‍⚕️ Health Insurance covered by IDOVEN. - 🏋 Access to Wellhub (Gympass), empowering your physical and mental wellness! - 🖥️ Remote Work Allowance for your home office setup! - 🌴 23 holidays, your birthday off, and December 24th and 31st half days to celebrate! - 😎 Regular team events and Thursday happy hours. - And much more! Company Description At Idoven, we believe in hiring top talented people like you - ambitious, forward thinkers who want to make a difference in the world and have an impact. Diversity & Inclusion: At Idoven, we believe diverse teams build better products. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, gender identity, age, religion, sexual orientation, or disability.