Role Description As an Account Manager at Idoven, you will own the post-sale relationship with our strategic clients — including pharma companies running clinical studies and medtech partners deploying our platform across hospital networks. Your goal is not to attend endless meetings; it is to make our clients self-sufficient, commercially successful, and deeply loyal. Concretely, this means you will train and enable client sales forces so they can drive adoption within their own hospital networks, rather than Idoven doing it for them. You will be the trusted interface between Idoven and the client's commercial and clinical teams — understanding their business deeply and translating it into product priorities and success plans. What You'll Do - Own a portfolio of strategic accounts: track health, commercial progress, and renewal risk proactively. - Train and enable client-side sales and clinical teams so they can independently promote and expand Idoven's platform within their organizations. - Build strong working relationships with key stakeholders at the client (commercial leads, medical affairs, IT, procurement). - Identify expansion opportunities within existing accounts and coordinate with the commercial team on upsell and cross-sell. - Act as the voice of the customer internally: collect structured feedback and translate it into product requirements and priorities. - Manage onboarding, go-live support, and ongoing success milestones for each account. - Contribute to building scalable customer success processes, playbooks, and training materials. Qualifications - +5 years of experience in account management, customer success, or a commercial role within healthcare, pharma, medtech, or health AI. - Strong understanding of clinical workflows, hospital operations, or pharma commercial structures — you need to speak the language of our clients. - Commercial drive: you understand that success is measured in renewal, expansion, and client NPS — not in hours spent on calls. - Excellent communication and presentation skills; able to engage both clinical stakeholders and C-suite audiences. - Autonomous, proactive, and structured — you manage your accounts with ownership and urgency. - Fluency in Spanish and English. - Background in or exposure to healthcare AI, SaMD, or digital health strongly preferred. Requirements - Experience enabling or training partner/client sales teams in a B2B healthcare context (nice to have). - Familiarity with ECG, cardiac imaging, or clinical trial data management (nice to have). - Experience at a scale-up or growth-stage healthtech company (nice to have). Benefits - 🚀 Be part of one of the most disruptive startups in HealthTech and AI and make a difference. - 🏆 Personal and professional growth as part of a fast-growing, international team. - 🎧 No corners cut in having the best tech equipment to do your job. - 🙋 Unlimited remote working environment, where you can choose to work from home and attend our Madrid office whenever you want to. - 📚 Learning and development opportunities and training budget. - 💸 Flexible Remuneration. - 👩🏻‍⚕️ Health Insurance covered by IDOVEN. - 🏋 Access to Wellhub (Gympass), empowering your physical and mental wellness! - 🖥️ Remote Work Allowance for your home office setup! - 🌴 23 holidays, your birthday off, and December 24th and 31st half days to celebrate! - 😎 Regular team events and Thursday happy hours. - And much more! Company Description At Idoven, we believe in hiring top talented people like you - ambitious, forward thinkers who want to make a difference in the world and have an impact. Diversity & Inclusion: At Idoven, we believe diverse teams build better products. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, gender identity, age, religion, sexual orientation, or disability.

• Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem. • Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty. • Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs. • Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements. • Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience. • Identify relevant commercial opportunities across Binance’s product suite, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences. • Monitor client activity, engagement trends, and account performance to anticipate needs, uncover growth opportunities, and provide data-backed recommendations that improve client satisfaction and business outcomes. • Prepare client updates, account reviews, and internal summaries to highlight client performance, service needs, risk considerations, and potential growth opportunities. • Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams to advocate for client needs, resolve issues efficiently, and enhance the overall VIP client experience.

Role Description Voxology´s new partner ecosystem will play a critical role in helping our customers protect their organization, their people, and what matters most. We help our customers make Customer Experience (CX) Testing a unique pillar in their strategic planning and daily execution. The Partner Account Manager (PAM) will be instrumental in working with the largest and most strategic national and regional Value Added Resellers (VARs) in North America in CX, self-efficient reselling leaders in CPaaS, CCaaS or UCaaS. This person will actively help build the new strategic pillar for our future success and therefore report directly into the Global Vice President of Sales. As our first PAM you will deliver strategic business plans and be responsible for ensuring partners are skilled to consult, sell and deliver CX Testing solutions. What You’ll Do - Be the single point of contact and fully accountable to grow your strategic partners (up to 4) within your territory in North America. Therefore limited travel of about 2-3 days per week is required. - Be fully responsible for driving and delivering new logo wins and ARR growth together with your strategic partners. - Develop and execute go-to-market sales motions and advanced business action plans that include sales, marketing and technical activities. - Develop executive level relationships between both companies to increase their investment, focus and commitment in their Voxology business. - Define, plan and execute partner enablement training plans together with your internal peers to educate your strategic partners constantly on all three pillars – technical solutions, sales methodology and pitch as well as marketing and social media positioning, including joint events. - Have a deep understanding of Voxology´s technology and our value-add and be able to effectively deliver to both partners and customers in a direct touch mode. - Possess an in-depth knowledge of the above strategic partner business and what drives their success regarding metrics and outcomes. Be able to demonstrate value by aligning a relevant value proposition from Voxology with the partner's strategy and objective. - Have a maniacal focus on successful customer outcomes through partners. Qualifications - Minimum of 5 years of experience combined in a strategic partner sales role and in direct sales in the SaaS-industry is a key requirement. - Experience working with large mid-market and enterprise focused VARs, integrators, MSPs or GSIs with a solid technical and a deep CX solutions knowledge preferred. - Experience creating a geographic partner business across levels on a regional or national basis with key players in the industry is required. - Experience as a quota carrying seller in partner and direct sales in North America with a successful track record of constantly achieving goals is strongly preferred. Requirements - Deep understanding of how to create and execute go-to-market strategies with large partner organizations. - Existing C-level relationships with strategic target partners, such as VARs, integrators and GSIs in North America. - Strong organizational skills with the ability to operate independently while managing internal and external stakeholder relationships. - Ability to enthusiastically evangelize the Voxology values to our strategic partners and their customers. - Desire to own all parts of a partner lifecycle, starting with profiling, recruitment, enablement, funnel management, deal closing and more. - Proven success with sales ability and demonstrated knowledge of sales process and tools, especially active CRM-management. Benefits - On-Target Earnings (OTE): $130,000 - $150,000 with an uncapped commission structure and a 50/50 split. - Comprehensive health, dental, and vision insurance. - 401(k) matching. - Paid Time Off (PTO) and Holidays. - Stipends for cell phone, internet, and wellness.

• Deliver White-Glove Support • Manage Communications & SLAs • Navigate Complex Routing • Drive Persistent Case Follow-Up • Identify Operational Trends • Maintain System Proficiency