Shopware

• Manage and further develop Shopware customers in both 1:1 and scalable 1:n formats (e.g., regular coordination meetings, business reviews). • Build and maintain sustainable customer relationships — proactive, structured and prioritized. • Serve as the central point of contact for customer requests across multiple communication channels. • Identify, manage and implement initiatives for customer development with a focus on retention, cross- and upselling, and renewals. • Collaborate closely with internal stakeholders (e.g., Sales, Support, Marketing, Finance) to ensure optimal customer care. • Attend events and industry conferences to maintain networks and position Shopware.

• Negotiate and draft complex B2B, IT and data protection agreements with national and international clients. • Act as the point of contact for data protection questions and related IT law matters. • Work on contract templates, guidelines and legal processes to increase efficiency within the Legal team. • Collaborate closely with various teams and stakeholders across different departments and countries. • Take responsibility for legal issues that are important for the company’s growth.

• Negotiate contracts and advise the business • Help shape data protection and IT law • Further develop standards and processes • Be part of a strong Legal team • Operate within an international environment

• You develop and own the positioning and messaging architecture for Shopware across platform, AI, and Cloud/PaaS offerings. • You are responsible for the end-to-end execution of go-to-market strategies for product launches and strategic initiatives: defining target segments, buyer journeys, and core messages, and ensuring successful launches together with Product, Sales, and Marketing. • You create and scale impactful enablement materials such as sales playbooks, demo stories, qualification guides, and vertical content, empowering Sales and Partner teams to compellingly position Shopware’s platform, AI, and Cloud/PaaS value. • You conduct market analyses, define ICPs and personas, and perform competitive analysis to identify opportunities, validate customer problems, and feed these insights into product, positioning, and go-to-market strategies. • You support demand generation by providing strategic input for campaigns, ensuring consistent messaging, and contributing to increased awareness and pipeline in relevant target segments. • You define and analyze KPIs across adoption, pipeline, and messaging effectiveness, using data-driven insights to optimize strategies and drive sustainable growth.

• Prospecting & Lead Generation: Identify and qualify new leads through outbound outreach (cold calls, emails, social selling) and engage inbound inquiries. • Market Development: Build and expand new business pipelines within the French e-commerce landscape. • Qualify & Nurture Opportunities: Qualify potential customers based on needs, business fit, and readiness to engage; prepare opportunities for hand-off to Account Executives and Partner teams. • CRM & Reporting: Maintain accurate records of all activity in the CRM system (e.g., HubSpot), track prospect engagement metrics, and report on pipeline development. • Collaboration: Provide actionable market insights to Marketing and Product teams on customer needs, competitive dynamics, and trends to support go-to-market strategies. • Event Representation: Represent Shopware at local events, conferences, and meet-ups to increase brand visibility and generate qualified leads.

• You will develop a Developer Experience (DX) roadmap together with Product Management, aligned with our product and ecosystem strategy. • You will coach your team and foster an open, trusting team culture. • You will analyze internal and external developer journeys, identify friction points and translate them into measurable improvement initiatives. • You will define clear DX KPIs (e.g., onboarding time, deployment frequency, developer satisfaction, SDK adoption) and continuously measure their impact. • You will work closely with core commerce, cloud, QA, and design teams. • You will optimize local development environments, CI/CD workflows, automation, and testing standards. • You will drive the continued development and consistency of our SDKs, APIs, extension frameworks, and developer tools. • You will ensure the stability and scalability of our platform for partners and extensions. • You will also contribute hands-on and implement architectural best practices. • Together with Documentation and DevRel, you will elevate our technical documentation to the next level.

• Responsible for building and expanding the Shopware partner ecosystem in France. • Identifying, acquiring and onboarding new digital agencies, system integrators and solution providers (hunting). • Developing and growing existing partner relationships (farming) with a focus on long-term collaboration and revenue growth. • Defining and implementing a scalable partner strategy for the French market. • Responsible for achieving pipeline targets within the partner portfolio. • Enabling partners through structured onboarding, training, joint business planning and continuous performance management. • Executing joint go-to-market initiatives, co-marketing activities and local ecosystem events to increase market awareness and demand.

• Own relationships with a portfolio of agency and technology partners across North America • Serve as the primary point of contact for partner communication, escalation, and support • Build long-term, trust-based relationships with partner leadership and delivery teams • Onboard new partners and guide them through training, certification, and go-to-market readiness • Enable partners on platform positioning, differentiation, and target use cases • Collaborate with Sales and Solutions teams to support partner-sourced and partner-influenced deals • Track pipeline, revenue impact, and partner performance metrics

• Design, guide, and validate scalable ecommerce solutions for mid-market and enterprise customers • Lead in-depth technical discovery sessions to understand customer business models and requirements • Design end-to-end ecommerce architectures, including core platform configuration and integrations • Act as the primary technical advisor in the implementation process • Collaborate with agency and SI partners to validate delivery approaches and ensure architectural alignment

• Own the customer experience from onboarding through post–go-live and renewal. • Proactively check in with customers at defined touchpoints during implementation and after go-live to ensure satisfaction, clarity, and momentum. • Act as the primary relationship owner, ensuring customers feel heard, supported, and confident in their partnership with Shopware. • Coordinate onboarding roadmaps with customers, agency partners, and technology partners. • Track progress against onboarding milestones and communicate status clearly to all parties. • Maintain a strong understanding of Shopware’s platform to confidently guide conversations and assess issues. • Drive adoption of Shopware features and relevant third-party technologies within the ecosystem.