Shopware

• Hauptverantwortung im Key-Account Management und Pflege strategischer Partnerschaften. • Umfassende Betreuung zugewiesener Key-Accounts. • Identifizieren von Upselling- und Cross-Selling-Möglichkeiten. • Gewährleistung hoher Kundenzufriedenheit durch proaktive Kommunikation und Problemlösung. • Zusammenarbeit mit internen Teams wie Sales, Marketing und Produktentwicklung. • Teilnahme an Branchenmessen und Networking.

• Design and develop production-ready technical solutions for our clients. • Analyze and validate existing technical solution approaches in client projects. • Work in interdisciplinary teams on exciting client projects and support their successful implementation. • Collaborate closely with the Product team and our developers to discuss client requirements, assess technical solutions, and develop optimal approaches together.

• Design, develop and continuously improve Go-based gRPC services, including OAuth flows, integrations and caching strategies • Develop and operate service backends in TypeScript/Node.js (e.g., using Hono), including internal and merchant APIs, background workers and scheduled jobs • Design contract-first APIs (Protobuf/OpenAPI), including versioning strategies and safe rollouts across multiple consuming services • Own data reliability and consistency across Redis caches, MySQL persistence and asynchronous job queues (e.g., SQS) • Implement security and multi-tenant access patterns, including M2M authentication, signed query parameters and internal authentication mechanisms • Build and enhance observability and resilience, including structured logs, metrics, tracing, retry mechanisms and backpressure strategies • Work closely with platform and infrastructure teams to optimize AWS-based deployments (ECS, Terraform, CI/CD, secret management)

• Solution design & architecture • Conduct comprehensive technical discovery workshops to understand clients' business models, requirements, constraints, and success criteria. • Design holistic e-commerce architectures, including core platform configuration, integrations, custom extensions, and third-party technologies. • Define architecture patterns, data flows, and integration strategies taking into account best practices for scalability, performance, and security. • Evaluate trade-offs between custom development and the platform's standard features. • Implementation support • Serve as the primary technical point of contact during the implementation process and support partners during development, integrations, and go-lives. • Work closely with Sales on go-to-market strategies, project scoping, effort estimation, and risk assessments. • Communicate technical concepts, assumptions, and constraints clearly to technical and non-technical stakeholders at the management level. • Support proofs of concept (PoCs) and technical validations as needed. • Collaboration with partners & delivery teams • Work closely with agencies and system integration partners (SI partners) to validate delivery approaches and ensure architectural alignment. • Review partners' solution designs and implementation plans for compliance with platform standards and best practices. • Provide support during onboarding and in early project phases to ensure smooth customer launches. • Identify and mitigate technical risks early in the project lifecycle. • Platform & ecosystem expertise • Build and maintain a deep understanding of the e-commerce platform, its product roadmap, and relevant ecosystem technologies. • Continuously monitor market trends, new technologies, and evolving architecture patterns. • Relay customer and partner feedback to product and engineering teams to drive continuous platform improvement.

• Prospect and generate new business opportunities through outbound sales activities including cold outreach, LinkedIn networking, partner referrals, industry events, and strategic prospecting • Own the full sales cycle from discovery through implementation handoff to account management/customer success teams • Build and maintain a strong pipeline of mid-market and enterprise commerce opportunities • Conduct discovery meetings to understand customer goals, pain points, and technical requirements • Drive awareness of the Shopware platform within the US eCommerce ecosystem • Develop a deep understanding of Shopware’s platform capabilities, ICPs, pricing models, and partner ecosystem • Conduct product demonstrations and presentations tailored to merchant and partner needs • Collaborate with internal solutions teams and agency partners to deliver compelling commerce solutions • Analyze market trends, competitor positioning, and customer challenges to identify strategic opportunities • Build trusted relationships with clients, agency partners, and ecosystem stakeholders • Maintain accurate CRM records and sales forecasting within HubSpot • Track sales activities, opportunity stages, and performance metrics consistently • Contribute to forecasting accuracy and revenue planning efforts

• Prospect and generate new business opportunities through outbound sales activities including cold outreach, LinkedIn networking, partner referrals, industry events, and strategic prospecting • Own the full sales cycle from discovery through implementation handoff to account management/customer success teams • Build and maintain a strong pipeline of mid-market and enterprise commerce opportunities • Conduct discovery meetings to understand customer goals, pain points, and technical requirements • Drive awareness of the Shopware platform within the US eCommerce ecosystem • Conduct product demonstrations and presentations tailored to merchant and partner needs • Collaborate with internal solutions teams and agency partners to deliver compelling commerce solutions • Build trusted relationships with clients, agency partners, and ecosystem stakeholders • Maintain accurate CRM records and sales forecasting within HubSpot

• Manage and further develop Shopware customers in both 1:1 and scalable 1:n formats (e.g., regular coordination meetings, business reviews). • Build and maintain sustainable customer relationships — proactive, structured and prioritized. • Serve as the central point of contact for customer requests across multiple communication channels. • Identify, manage and implement initiatives for customer development with a focus on retention, cross- and upselling, and renewals. • Collaborate closely with internal stakeholders (e.g., Sales, Support, Marketing, Finance) to ensure optimal customer care. • Attend events and industry conferences to maintain networks and position Shopware.

• Negotiate and draft complex B2B, IT and data protection agreements with national and international clients. • Act as the point of contact for data protection questions and related IT law matters. • Work on contract templates, guidelines and legal processes to increase efficiency within the Legal team. • Collaborate closely with various teams and stakeholders across different departments and countries. • Take responsibility for legal issues that are important for the company’s growth.

• Negotiate contracts and advise the business • Help shape data protection and IT law • Further develop standards and processes • Be part of a strong Legal team • Operate within an international environment

• You develop and own the positioning and messaging architecture for Shopware across platform, AI, and Cloud/PaaS offerings. • You are responsible for the end-to-end execution of go-to-market strategies for product launches and strategic initiatives: defining target segments, buyer journeys, and core messages, and ensuring successful launches together with Product, Sales, and Marketing. • You create and scale impactful enablement materials such as sales playbooks, demo stories, qualification guides, and vertical content, empowering Sales and Partner teams to compellingly position Shopware’s platform, AI, and Cloud/PaaS value. • You conduct market analyses, define ICPs and personas, and perform competitive analysis to identify opportunities, validate customer problems, and feed these insights into product, positioning, and go-to-market strategies. • You support demand generation by providing strategic input for campaigns, ensuring consistent messaging, and contributing to increased awareness and pipeline in relevant target segments. • You define and analyze KPIs across adoption, pipeline, and messaging effectiveness, using data-driven insights to optimize strategies and drive sustainable growth.