Qualco Technology

• Set up and maintain a working development environment • Plan, manage, and report on all development activities using DevOps tools (pipelines, boards, user stories, artifacts) • Configure policies and permissions for users and groups within Microsoft platforms • Conduct agile ceremonies and follow best practices for iterative delivery • Create detailed functional and technical designs • Build and configure technical solutions, including data migration tasks • Develop source code, scripts, and deployment procedures for business processes • Package and deliver work items for development, testing, and acceptance environments • Perform unit testing and resolve defects promptly • Support UAT by writing test cases and ensuring quality deliverables • Deploy solutions into designated environments and maintain them post-release • Produce and maintain technical documentation for all initiatives • Ensure UI/UX consistency with organizational branding and design standards • Align data sets with established taxonomy and reporting structures • Enhance and create new reports using Power BI, ensuring consistency and accuracy • Provide strategic advice on Power BI platform structure, security, accessibility, and monitoring • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• Conduct thorough business analysis to identify client requirements and align their business processes with Qualco software solutions; • Define configuration specifications and communicate requirements and solutions to clients clearly and effectively; • Plan, prepare and deliver Key/End User training sessions to ensure smooth client onboarding; • Plan, prepare and monitor User Acceptance Testing (UAT), offering support to clients during execution and selectively executing business scenarios where necessary; • Provide post-production support to ensure a seamless transition to Service Management after project go-live; • Maintain clear communication and provide regular updates to all project stakeholders throughout all stages of the project; • Develop and maintain trusted relationships with clients, working closely to maximise satisfaction with Qualco services and solutions; • Proactively identify opportunities to improve processes, resolve issues and deliver enhanced value to clients; • Communicate key client insights and findings to the product team to support the evolution of Qualco software solutions; • Ensure that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

• Design, build and maintain MX Test, FO, MLC, and Reporting Murex modules; • Support the business during requirements and test activities; • Lead any related requirements from design, building, testing to promotion to PROD; • Ensure coordination across teams for successful implementation and deployment of Murex functionalities; • Gather, write and review the requirements for FO, MO, Risk and reporting projects; • Write and review design documents with the business; • Build the test cases for Users Acceptance Tests with the business; • Build Murex FO, MO, Risk and reporting modules. Run and build related non-regression test cases on Mxtest; • Contribute to the sign-off processs of the test/go live documents; • Support Users Acceptance Tests phase; • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• Designing and delivering product demonstrations and solution presentations to clients and prospects at all levels, including C-level executives; • Preparing high-quality technical proposals and leading responses to RFIs and RFPs; • Applying deep technical and business expertise to identify customer requirements and align them with the Supply Chain Finance solution; • Leading business and technical client workshops; • Acting as a trusted bridge between customers and product teams, translating client needs into actionable product and solution enhancements; • Attending conferences, events and trade shows as required to support sales and marketing efforts; • Ensuring all activities are performed in full compliance with regulatory requirements and the Group Anti-Bribery and Corruption Policy.

- Maintain customer relationships within different divisions, manage the change process and ensure smooth communication; - Act as a change agent to help facilitate effective deployments/modifications to new and current industry practices; - Identify risks and liaise on issues related to changes; - Work with the subject matter experts to gather business requirements and any other relevant input; - Develop new required features in the VBA / Python applications/macros and PowerBI dashboards; - Follow up on deliverables related to these applications with internal and external parties; - Prepare documents to support internal decision making, testing or training material; - Develop and execute an internal communication plan for changes and new features to the business; - Perform testing, change management documentation and support the deployment of the technology and hand over to production support; - Ensure all material is stored on the SharePoint environment for audit purposes; - Support other division related tasks as applicable such as organizing and running meetings; - Develop agendas, prepare minutes, follow up on open actions, identifying risk and issues with appropriate mitigating actions; - Participate in handover of VBA, Java, and SQL applications and their corresponding documentation; - Participate in handover of development and change management processes; - Provide handover protocol to document the completeness of handover tasks; - Produce files in MS Office formats including the project VBA code; - Complete reliable functional and technical documentation about the implemented functionality; - Perform test management; - Create and execute relevant test cases, demonstrating the expected behavior in terms of requirements fulfillment and software quality; - Create training material, conduct trainings if necessary, and other change management material as needed to support the change management process; - Manage internal and external communication; - Ensuring that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

• Conduct thorough business analysis to identify client requirements and align their business processes with Qualco software solutions; • Define configuration specifications and communicate requirements and solutions to clients clearly and effectively; • Plan, prepare and deliver Key/End User training sessions to ensure smooth client onboarding; • Plan, prepare and monitor User Acceptance Testing (UAT), offering support to clients during execution and selectively executing business scenarios where necessary; • Provide post-production support to ensure a seamless transition to Service Management after project go-live; • Maintain clear communication and provide regular updates to all project stakeholders throughout all stages of the project; • Develop and maintain trusted relationships with clients, working closely to maximise satisfaction with Qualco services and solutions; • Proactively identify opportunities to improve processes, resolve issues and deliver enhanced value to clients; • Communicate key client insights and findings to the product team to support the evolution of Qualco software solutions; • Ensure that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

• Manage the end-to-end onboarding process for sales, delivery, and technology partners; • Act as the primary point of contact for partners during onboarding and early engagement phases; • Ensure partners receive the required information, tools, and guidance to operate effectively; • Maintain structured onboarding documentation, checklists, and partner records. • Monitor partner engagement, performance, and compliance throughout the partnership lifecycle; • Coordinate periodic partner reviews with relevant internal stakeholders; • Identify risks, issues, or misalignments and coordinate corrective actions where required. • Coordinate partner due diligence activities, including financial, legal, compliance, and risk checks; • Work closely with Legal, Compliance, and Finance teams to ensure all requirements are met prior to activation; • Ensure ongoing compliance with contractual, regulatory, and internal policy requirements. • Coordinate the preparation, review, and execution of partner agreements and related documentation; • Track contractual obligations, SLAs, renewals, amendments, and terminations; • Ensure partner contracts are properly documented and accessible to relevant stakeholders. • Support Business Units during the partner selection process by coordinating evaluations, documentation, and approvals; • Ensure a smooth handover from partner selection to onboarding and enablement; • Provide structured input to Business Units regarding onboarding readiness and potential risks. • Collaborate closely with Sales/ Presales, Business Units, Legal, Finance, and Compliance teams; • Ensure alignment between partner capabilities and internal operational requirements; • Contribute to the continuous improvement of partner enablement, onboarding, and governance processes; • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• Understanding clients’ installations and processes; • Designing procedures for system troubleshooting and maintenance; • Building tools/queries to fulfil customer service requests and improve customer experience; • Investigating and identify root cause concerning reported customer incidents; Perform service restoration actions when possible; • Taking part in the investigation and Problem Management processes - during the support & maintenance phases – by implementing bug fixes, upgrades and enhancements to our existing clients; • Providing second level support for Qualco software services; and • Developing/Updating internal Monitoring Tools. • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

- Provide 1st level support to clients; - Pick up client tickets & phone calls to ensure SLA’s are met, analyze, log and track issues and tickets; - Proactively pick up issues to ensure minimum service disruption for the client; - Track, monitor, and report client issues while providing periodic updates to both clients and internal teams in a timely manner; - Understand clients’ installations and processes; - Monitor alerting mechanism and activate escalation process if issues occur; - Monitor and report clients’ environments; - Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.