• Manage Projects to integrate Blackwall products and solutions into client and partner environments. • Assess current systems architecture and collaborate with Architect and Developer teams to recommend solutions or improvements. • Resolve technical issues as they arise and design, modify, and test technical solutions. • Provide guidance to development teams and clients, informing stakeholders about technical issues and assessing the business impact of technical choices. • Update stakeholders on product development processes and interact directly with clients to understand their needs, challenges, and requirements. • Analyze client systems or processes to identify opportunities where Blackwall solutions can add value. • Conduct product demonstrations and presentations to showcase Blackwall products' functionality and how they address client needs. • Collaborate with sales teams to outline proposed solutions, emphasizing both technical aspects and business value. • Provide ongoing third-level technical support to partners, addressing questions, concerns, and technical issues.

Role Description This is a remote position. We are seeking a high-caliber, pre-sales focused Senior Solutions Engineer to join our team. In this role, you will partner directly with our Sales and Account Executive teams to own the technical lifecycle of the sale. You will serve as the technical subject matter expert, translating complex client business needs into robust, scalable, and cost-effective physical security and network architecture designs. The ideal candidate brings an extensive background in scoping, designing, and quoting comprehensive CCTV (Live Video/Event-Based Monitoring), Access Control, Wired/Wireless Networks, and low-voltage systems across diverse verticals (e.g., Industrial, Logistics, Multi-Family, Commercial). Key Responsibilities - Technical Pre-Sales & Client Alignment - Sales Partnership: Partner with Account Executives in a pre-sales role to qualify, manage, and successfully close complex technical sales opportunities. - Discovery & Consultation: Engage directly with prospective clients and stakeholders to analyze requirements, scope technical projects, and align our capabilities with their business goals. - Technical Validation: Act as the technical authority during presentations, directly answering intricate technical questions and confirming that proposed products perfectly meet client needs. - Solution Design & System Architecture - System Design: Layout and design comprehensive layouts for CCTV (Video Management Systems), Access Control, and Fire Detection and Alarm Systems (FDAS). - Network Infrastructure: Design underlying network infrastructures (Wired & Wireless Broadband/Mesh networks) required to support heavy CCTV traffic or expansive Wi-Fi coverage. - Engineering Deliverables: Develop highly accurate Bills of Materials (BOMs), cost-effective technical drawings, hardware specifications, and pricing configurations to deliver tailored customer proposals. - Project Turnover & Leadership - Project Handoff: Ensure a seamless transition from "Closed-Won" to execution by creating detailed handoff documentation and leading proper turnover meetings with the Project Management team. - Quality Assurance: Review and approve completed technical designs and quotes generated by team members to guarantee technical compliance and hardware efficiency. - Mentorship: Take an active role in onboarding and training newer Solutions Engineers on design standards, pricing models, and hardware compliance. Qualifications - Technical Expertise - Security Systems: Expert-level knowledge of commercial CCTV, Video Management Software (VMS), Live/Event-based monitoring systems, Access Control, and low-voltage systems (FDAS). - Networking Infrastructure: Strong command of Computer Networking, Windows Server environments, Cisco systems, and Ubiquiti Wireless Systems (UBWA certification a major plus). - Design Tools: Proficient in creating technical drawings and layouts utilizing System Surveyor, AutoCAD, Google SketchUp, or similar drafting and visualization applications. - Professional Experience & Soft Skills - Experience: Proven track record in a Solutions Engineer, Technical Pre-Sales, or Technical Account Management role. Experience moving a project from a pre-sales design phase through to technical implementation or project management is highly valued. - Financial & Scoping Acumen: Demonstrated ability to accurately scope project timelines, construct detailed BOMs, and align hardware specifications with aggressive client budgets. - Communication: Exceptional presentation and interpersonal skills, with the ability to articulate highly technical concepts to non-technical stakeholders and executive buyers. Benefits - Financial & Performance Rewards - Competitive Base Salary + Uncapped Commission/Bonus Structure: Offering a financial upside based on "Closed-Won" projects is a massive draw for top pre-sales talent. - Performance-Based Incentives: Rewards for maintaining high accuracy in project scoping, efficient turnarounds on Bills of Materials (BOMs), or high win-rates on pitched designs. - Professional Growth & Technical Mastery - Continuous Learning & Certification Support: Offer to fund and sponsor advanced industry certifications that technical engineers highly value. - Clear Leadership Pipeline: Show a distinct path from Senior Solutions Engineer to Solutions Team Lead, Solutions Architect, or Director of Engineering. - Hands-on Exposure to Next-Gen Tech: Highlight that they will be working with cutting-edge AI-driven VMS software, advanced analytics, live-video event monitoring, and enterprise-grade wireless mesh networking. - Work Environment & Culture - Hybrid / Flexible Work Schedule: Design and engineering tasks can often be done remotely, giving them flexibility while keeping them available for client site-visits when necessary. - Cross-Functional Collaborative Culture: A work environment where engineering isn’t kept in a silo, actively collaborating with Sales Executives, Project Managers, and on-site deployment teams. - Diverse Project Portfolio: Freedom from monotony, designing security and network solutions across a massive variety of verticals.

Role Description - Analyze, develop and improve data platform solutions to meet business needs. - Collaborate with operations teams to help design and document metrics that align with strategic objectives and ensure effective use of data. - Manage small-scale projects and requests and assist on medium to large projects using standard project management tools and methodologies. - Support the translation of business requirements into well-designed and validated data solutions that meet organizational goals, including assisting in the analysis and validation of data from raw source to data solution. - Provide accurate and complete documentation for all tasks, following industry standards. - Provide support for ETL/ELT/data solutions, including problem analysis, design, implementation, and testing. - Support training and educating users on tools and support upgrades/changes in all phases as well as appropriate data solution administration activities such as on call where necessary. - Build professional skills by maintaining awareness of healthcare environment, platform technology (cloud and on prem), evidence-based leadership, and informatics industry trends, including maintaining the Epic Cogito certification. - Complete projects, requests and work that advance EHR, ERP and/or data skills. Qualifications - Bachelor's degree in computer science or equivalent knowledge. - Certification(s) may be required or obtained within 6 months and maintained to vendor or department requirements. - For Epic focused roles, Epic certification(s) in relevant Cogito/reporting application. - For Workday focused roles, Workday certification(s) in relevant WD reporting application. - Learning plan requirements to be provided with offer includes any missing certifications needed to perform the role. - No experience required with Degree. Equivalent experience in enterprise applications, data/BI tools, and/or database query/report writing required without a degree. Requirements - Demonstrate analytical and logical thinking, creativity, and communication skills. - Understanding or proficient with database querying and query design and data visualization concepts. - Team player with a positive attitude, strong commitment to customer service and a desire to learn healthcare related systems and business processes. - Knowledge of data and ETL/ELT tools. - Understanding of software or data development lifecycle and process design. - Proficient with Microsoft products. - Understanding of Change Management and healthcare concepts/workflows. - Understanding or proficient with data visualization concepts. Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

• Provides in-depth technical information and specific design/implementation guidance • Engages as the primary client technical resource on sales engagements • Achieves and maintains OEM certifications in area of expertise • Works with Design Architects and Solution Engineering peers to validate best solutions