Support Tech LLC

Role Description This is a remote position. We are seeking a high-caliber, pre-sales focused Senior Solutions Engineer to join our team. In this role, you will partner directly with our Sales and Account Executive teams to own the technical lifecycle of the sale. You will serve as the technical subject matter expert, translating complex client business needs into robust, scalable, and cost-effective physical security and network architecture designs. The ideal candidate brings an extensive background in scoping, designing, and quoting comprehensive CCTV (Live Video/Event-Based Monitoring), Access Control, Wired/Wireless Networks, and low-voltage systems across diverse verticals (e.g., Industrial, Logistics, Multi-Family, Commercial). Key Responsibilities - Technical Pre-Sales & Client Alignment - Sales Partnership: Partner with Account Executives in a pre-sales role to qualify, manage, and successfully close complex technical sales opportunities. - Discovery & Consultation: Engage directly with prospective clients and stakeholders to analyze requirements, scope technical projects, and align our capabilities with their business goals. - Technical Validation: Act as the technical authority during presentations, directly answering intricate technical questions and confirming that proposed products perfectly meet client needs. - Solution Design & System Architecture - System Design: Layout and design comprehensive layouts for CCTV (Video Management Systems), Access Control, and Fire Detection and Alarm Systems (FDAS). - Network Infrastructure: Design underlying network infrastructures (Wired & Wireless Broadband/Mesh networks) required to support heavy CCTV traffic or expansive Wi-Fi coverage. - Engineering Deliverables: Develop highly accurate Bills of Materials (BOMs), cost-effective technical drawings, hardware specifications, and pricing configurations to deliver tailored customer proposals. - Project Turnover & Leadership - Project Handoff: Ensure a seamless transition from "Closed-Won" to execution by creating detailed handoff documentation and leading proper turnover meetings with the Project Management team. - Quality Assurance: Review and approve completed technical designs and quotes generated by team members to guarantee technical compliance and hardware efficiency. - Mentorship: Take an active role in onboarding and training newer Solutions Engineers on design standards, pricing models, and hardware compliance. Qualifications - Technical Expertise - Security Systems: Expert-level knowledge of commercial CCTV, Video Management Software (VMS), Live/Event-based monitoring systems, Access Control, and low-voltage systems (FDAS). - Networking Infrastructure: Strong command of Computer Networking, Windows Server environments, Cisco systems, and Ubiquiti Wireless Systems (UBWA certification a major plus). - Design Tools: Proficient in creating technical drawings and layouts utilizing System Surveyor, AutoCAD, Google SketchUp, or similar drafting and visualization applications. - Professional Experience & Soft Skills - Experience: Proven track record in a Solutions Engineer, Technical Pre-Sales, or Technical Account Management role. Experience moving a project from a pre-sales design phase through to technical implementation or project management is highly valued. - Financial & Scoping Acumen: Demonstrated ability to accurately scope project timelines, construct detailed BOMs, and align hardware specifications with aggressive client budgets. - Communication: Exceptional presentation and interpersonal skills, with the ability to articulate highly technical concepts to non-technical stakeholders and executive buyers. Benefits - Financial & Performance Rewards - Competitive Base Salary + Uncapped Commission/Bonus Structure: Offering a financial upside based on "Closed-Won" projects is a massive draw for top pre-sales talent. - Performance-Based Incentives: Rewards for maintaining high accuracy in project scoping, efficient turnarounds on Bills of Materials (BOMs), or high win-rates on pitched designs. - Professional Growth & Technical Mastery - Continuous Learning & Certification Support: Offer to fund and sponsor advanced industry certifications that technical engineers highly value. - Clear Leadership Pipeline: Show a distinct path from Senior Solutions Engineer to Solutions Team Lead, Solutions Architect, or Director of Engineering. - Hands-on Exposure to Next-Gen Tech: Highlight that they will be working with cutting-edge AI-driven VMS software, advanced analytics, live-video event monitoring, and enterprise-grade wireless mesh networking. - Work Environment & Culture - Hybrid / Flexible Work Schedule: Design and engineering tasks can often be done remotely, giving them flexibility while keeping them available for client site-visits when necessary. - Cross-Functional Collaborative Culture: A work environment where engineering isn’t kept in a silo, actively collaborating with Sales Executives, Project Managers, and on-site deployment teams. - Diverse Project Portfolio: Freedom from monotony, designing security and network solutions across a massive variety of verticals.

Role Description This is a remote position. We are growing fast and we need a driven, organized, and persistent sales professional to help us fill the pipeline and close new business. This is a full-cycle sales role built for someone who is hungry to prove themselves. You will: - Research and target the right companies. - Reach the right contacts through every channel available—phone, email, text, and LinkedIn. - Run the sales conversation from first contact to a signed agreement. You do not need a deep IT background. You need to be smart, coachable, relentless, and organized. We will teach you the service offering. You bring the hustle and the process. This role is ideal for someone coming out of retail management, restaurant leadership, or a recent college graduate ready to launch a high-earning sales career. Requirements What You Will Do: - Account-Based Prospecting: - Research and build targeted lists of companies that match our ideal client profile. - Identify the right decision-makers at each account and build a multi-touch outreach plan. - Use LinkedIn, company websites, trade publications, and AI-powered research tools for insights. - Multi-Channel Outreach: - Execute persistent, professional outreach campaigns across various channels. - Craft personalized messaging that gets responses. - Follow up consistently and strategically. - Sales Conversations & Closing: - Own the conversation once you have a prospect’s attention. - Run discovery calls and presentations independently. - Document all activity and pipeline stages accurately in our CRM. - Post-Sale Alignment: - Stay involved after the deal closes. - Build long-term relationships that lead to repeat business and referrals. Qualifications - Self-starter. - Organized and process-driven. - Comfortable on the phone. - Strong communicator. - Tech-comfortable. - Coachable. - Background in retail management, restaurant or hospitality leadership, inside sales, customer service, or recruiting. Benefits - Real earning potential from day one—your commission is uncapped. - Be an early and important part of a growing sales team. - Diverse portfolio of services for compelling solutions. - No micromanagement; focus on results. - Develop valuable skills in account-based selling, AI-assisted research, and multi-channel outreach. Compensation & Structure - Base Pay: $20/hour guaranteed. - Commission: Earn commission on every deal you close; no cap. - Remote: 100% remote, USA-based. - Travel: Occasional travel for trade shows and key client meetings (approximately 10–15%), fully reimbursed. - Tools: Provided with CRM, sales enablement technology, and AI tools. How to Apply If this sounds like the role you have been looking for, we want to hear from you. Submit your resume and a brief note telling us about a time you had to work hard to convince someone of something—and what happened. Apply here: https://zurl.to/trSE?source=CareerSite

Role Description This is a remote position. We are seeking an IT Technical Sales Associate who possesses a strong technical foundation in IT infrastructure and the "hunter" mentality of a top-tier salesperson. This is a unique role where you will manage the full lifecycle of a deal. - Business Development: Proactively identify, lead-source, and qualify new business opportunities within the IT infrastructure and field services space. - Technical Sales: Consult with potential clients to understand their hardware and deployment needs, proposing tailored solutions that leverage our nationwide field service network. - Project Alignment: Attend project management and kickoff meetings for your closed deals. Ensure the technical delivery team understands the client’s requirements and keep the deal "aligned" as it moves from sales to execution. - Account Management: Maintain long-term relationships with clients to identify recurring service needs and infrastructure refresh cycles. - Reporting: Manage your pipeline and sales activity within our CRM, providing regular updates on lead status and project alignment. Qualifications - Technical Knowledge: Deep understanding of IT infrastructure (Networking, Rack & Stack, Structured Cabling, Wi-Fi deployments, and Hardware Lifecycle). - Experience: 3+ years in B2B technical sales or IT field service sales. - Project Liaison Skills: Ability to sit in on technical PM meetings, speak the language of technicians, and ensure project scope remains accurate. - Remote Capability: Must be a self-starter comfortable working from a home office while maintaining high productivity. - Travel: Ability to travel (approx. 10-15%) for industry trade shows and essential face-to-face client meetings. - Communication: Elite negotiation skills and the ability to explain complex field service logistics to stakeholders. - Systems Knowledge: Familiarity with Zoho One, CRM, Desk, Projects, DialPad, Sales Navigator, Email Marketing. Benefits - Uncapped Commission Potential: We believe in rewarding high performance. Under our draw-against-commission structure, there is no ceiling on your earnings. Once your base is covered, your earning potential is limited only by your ability to close. - Massive Growth Opportunities: Support Tech LLC is an expanding company. We are looking for a pioneer in this role who can help us grow the department. Success in this position opens doors to future sales leadership and senior account management roles. - Diverse Tech Exposure: You won’t be stuck in a "single-product" silo. You will work across a massive spectrum of hardware and technology—from enterprise networking and data center infrastructure to retail systems and cutting-edge Wi-Fi deployments. - Wide Portfolio of Services: Our "toolbox" is deep. You will have a comprehensive suite of services to sell, including structured cabling, nationwide hardware rollouts, 24/7 on-site support, and professional IT consulting. - Remote Work with Real Impact: Enjoy the flexibility of working from home while remaining a critical part of the project lifecycle. You aren't just "passing off" a lead; you are a key stakeholder in the success of every deployment you sell. - Dynamic Work Environment: No two days are the same. Between prospecting new markets, attending project management meetings, and traveling to major industry trade shows, this role offers a variety of challenges that keep the work engaging. Compensation & Benefits - Structure: Base monthly payout (Recoverable Draw) + Uncapped Commission. - Earnings: Once the draw is covered, commission payouts are uncapped. - Flexibility: 100% Remote (USA-based). - Travel: Fully reimbursed travel for client meetings and industry trade shows. - Tools: Provisioned with the necessary tech and software to manage your sales pipeline effectively.

This is a remote position. Support Tech LLC is seeking a high-caliber professional to manage the operational and financial backbone of our IT Infrastructure and Field Services business. This role is a critical hire that requires a rare combination of master-level data manipulation and executive-level communication. Reporting directly to Senior Management, you will be responsible for the integrity of our financial data, the efficiency of our technician recruitment pipeline, and the overall smooth operation of our field service administrative systems. Key Responsibilities 1. Data Mapping & Financial Administration ● Master-Level Data Systems: Design, build, and maintain complex data-mapping structures in Excel or Google Sheets (utilizing advanced formulas, XLOOKUP, Pivot Tables, and interconnected data sets). ● IT Financial Management: Execute end-to-end invoicing specifically for IT field services, ensuring labor hours, travel expenses, and hardware costs are mapped accurately to client accounts. ● Systems Integration: Audit and optimize the flow of data between our field service management tools and internal financial reporting spreadsheets. 2. Technical Recruitment & Coordination ● Talent Sourcing: Manage the recruitment lifecycle for IT staff and field technicians, screening resumes for specific industry certifications and hands-on infrastructure experience. ● Professional Vetting: Conduct initial screenings to ensure candidates meet Support Tech LLC’s standards for "crystal clear" English communication and technical competence. ● Administrative Onboarding: Facilitate the transition of new hires/contractors by managing documentation and system access. 3. Operations & Support ● Process Documentation: Create and update Standard Operating Procedures (SOPs) for site deployments, dispatching, and financial reconciliation. ● Executive Liaison: Provide Senior Management with clean, visual data dashboards and serve as a professional point of contact for high-level client queries. Requirements Required Qualifications ● IT Industry Background: Prior experience or strong knowledge in IT Infrastructure and Field Services (e.g., rack-and-stack, structured cabling, networking, and SLA management). ● English Fluency: Native or bilingual proficiency (C2 level). Your written and verbal communication must be polished, professional, and clear. ● Data Mastery: You must be a "power user" of spreadsheets. Experience with data mapping and logic-based data organization is non-negotiable. ● Detail Orientation: A near-obsessive focus on accuracy, particularly regarding financial tasks and invoicing. ● Software Proficiency: High comfort level with G-Suite and invoicing software (e.g., ZOHO Books). What We’re Looking For ● The Problem Solver: You don’t just report a data error; you find the root cause and fix the system. ● The Professional: You represent Support Tech LLC with high-level etiquette in every call and email. ● The Finisher: You have a high "completion rate" and thrive in a role with significant responsibility. How to Apply Please Apply though our online jobs portal: jobs.supporttech.com 1. Resume highlighting your experience in IT Infrastructure and data management. 2. A brief written summary of the most complex data mapping or spreadsheet project you have managed. 3. A LOOM video introduction demonstrating Benefits 1. Remote-First Flexibility Support Tech LLC is a nationwide leader in on-site IT solutions, but our administrative and operations roles are designed for a fully remote environment. We trust our team to manage their time effectively, providing the autonomy to balance professional high performance with personal life. 2. A Culture of "Clear Communication" As a company that prides itself on "smart hands" and seamless field coordination, we hate ambiguity. You will work in an environment where expectations are well-defined, feedback is direct and respectful, and Senior Management is accessible and supportive. 3. Professional Growth & Industry Exposure You won't just be "doing admin"—you will be at the heart of the IT Infrastructure and Field Services industry. - Vertical Progression: Opportunities to move into project management or senior operations roles. - Technical Upskilling: Gain deep exposure to how North American IT infrastructure is deployed, from fiber optics to large-scale retail technology rollouts. 4. Impact & Ownership At Support Tech LLC, you aren't just a cog in a machine. Because you report to Senior Management, your work in data mapping and process optimization directly impacts the company’s bottom line and operational scalability. You have the "voice" to suggest improvements and see them implemented. 5. Stable, Results-Oriented Environment We value efficiency and accuracy. If you are a "Master" of your craft, you will find a home here. We provide: - Paid Training: Ensuring you are fully equipped with our specific internal tools and FSM (Field Service Management) systems. - Consistent Full-Time Work: The security of a stable role in a high-growth technology sector. - Modern Toolset: Access to premium software for data management, recruitment, and communication to help you do your best work. Why Support Tech LLC is Different Unlike "sterile" recruitment or admin firms, we maintain a human connection. Our technicians often praise us for being "super easy and efficient" to work with—and we bring that same energy to our internal corporate team. We believe that when our operations team is supported, our field techs succeed, and our clients thrive.

This is a remote position. Job Description: Project Manager – Networking, Low Voltage & Wireless (Remote) Position Overview: We are looking for a technically advanced Remote Project Manager to lead the design and implementation of sophisticated networking and security infrastructures. The ideal candidate will be a subject matter expert in Ubiquiti ecosystems, encompassing WiFi Access Point (WAP) deployments, Access Control, and CCTV (Cloud/On-Prem). This role requires a unique blend of high-level project management using Zoho Projects and deep technical knowledge of BICSI-standard structured cabling and Point-to-Point (P2P) wireless bridging. You will lead field teams remotely, ensuring that wireless coverage is optimized, wired backbones are robust, and security systems are seamlessly integrated. Key Responsibilities: - Wireless Infrastructure Management: Oversee the full lifecycle of WiFi deployments, from initial predictive heatmaps and site surveys to the mounting, configuration, and tuning of Access Points (WAPs). - CCTV & Security Integration: Manage the installation of both Cloud-based (SaaS) and On-Premise (NVR/DVR) surveillance systems, ensuring proper storage calculations and network bandwidth allocation. - Full-Stack Ubiquiti Oversight: Act as the technical lead for UniFi deployments (Wireless, Switching, Routing), UniFi Access (Readers, Hubs, Electric Strikes), and UniFi Protect. - P2P & Wireless Backhaul: Design and manage Point-to-Point (P2P) and PTMP links to extend network connectivity across campuses or between buildings where trenching fiber is not feasible. - Blueprint & CAD Interpretation: Read and annotate floor plans and site blueprints to determine cable paths, firewalls, and optimal placement for APs and cameras to minimize interference and "dead zones." - Standards & Quality Control: Enforce strict adherence to BICSI standards for all low-voltage work, including rack cable management, labeling, and CAT6/Fiber certification testing. - Zoho Workflow Management: Utilize Zoho Projects as the "single source of truth" for all project milestones, task dependencies, document storage, and technician scheduling. Technical Qualifications: - WiFi & RF Expertise: Deep understanding of 2.4GHz/5GHz/6GHz frequencies, SSID/VLAN segmentation, roaming protocols (802.11k/r/v), and interference mitigation in high-density environments. - Networking & Structured Cabling: Expert knowledge of CAT6/6A and Fiber Optic (Single-mode/Multi-mode) infrastructure, including splicing and OTDR testing protocols. - CCTV Architectures: Proficiency in managing IP-based camera systems, including understanding bitrates, frame rates, and the differences between local NVR storage and cloud-retention models. - P2P Wireless: Experience with outdoor wireless bridging (e.g., Ubiquiti airMAX, airFiber, or 60GHz Wave technology). - Physical Security: Familiarity with low-voltage door hardware, strikes, and maglocks in an Access Control context. Software & Mastery: - Zoho Suite: Advanced proficiency in Zoho Projects (Gantt charts, milestones, and time tracking) and Zoho Cliq. Familiarity with Zoho CRM and Zoho Books is a major plus. - WiFi Design Tools: Experience with Ubiquiti Design Center, Ekahau, or NetSpot for predictive wireless planning. - Documentation: Ability to review and approve Fluke LinkWare reports and CCTV coverage maps. Requirements Remote Work Requirements: - Minimum 3 years of experience managing field technicians and subcontractors in a 100% remote capacity. - Expertise in "Remote Eyes" management—using video calls and photo submissions to audit site quality. - Ability to maintain a high level of organization and meet deadlines without direct physical supervision. Preferred Experience & Certifications: - Industry Experience: 5+ years in Low Voltage, Telecommunications, or MSP Project Management. - Certifications: BICSI (RCDD/Installer), PMP, or Ubiquiti certifications (UWA, UEWA, UWA). - Education: Degree in Information Technology, Construction Management, or equivalent field experience. Benefits What We Offer: - The opportunity to work with cutting-edge Ubiquiti hardware and lead a digitally forward-thinking team using the latest Zoho automation tools. - Advancement within the company - Exposure to a variety of technology for ongoing learning and experience

This is a remote position. Project & Service Administrator (Low Voltage Systems) Support Tech LLC | Remote (Global) Are you a master of multitasking with a deep understanding of low voltage infrastructure? Support Tech LLC is expanding our Projects Department, and we’re looking for a highly organized, technically-minded Project & Service Administrator to help us deliver seamless technology solutions across North America. From Ubiquiti deployments to complex access control systems, you will be the "mission control" that keeps our field operations running smoothly and our documentation airtight. The Role: What You’ll Do As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle of technical projects. You will: - Coordinate Projects: Manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control. - Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments. - Communicate with Precision: Act as the bridge between clients and field technicians, ensuring everyone is aligned and informed. - Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports. - Adaptive Support: Handle incoming communications via Dialpad and jump between independent tasks and collaborative team goals without missing a beat. Requirements Candidate Requirements We are looking for a professional who balances technical "know-how" with administrative excellence. - Experience: 2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry. - Technical Familiarity: A solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling. - Software Proficiency: Prior experience with Zoho Desk and Zoho Projects is highly preferred. - Language Skills: Exceptional written and verbal English is non-negotiable. You must be able to communicate complex technical details clearly. - The "Pro" Setup: Because this is a high-performance remote role, you must have: - A quiet, distraction-free workspace. - A reliable, high-speed internet connection. - Dual monitor setup for efficient multitasking. - PC hardware: Intel i7 processor (or equivalent) or better. Benefits Why Join Support Tech LLC? - Global Reach: We are open to the best talent worldwide, regardless of your region. - Immediate Impact: This position is available for an immediate start. - Growth Environment: We are a growing company where your contributions to our processes will be felt and valued.