Blackwall

• Manage Projects to integrate Blackwall products and solutions into client and partner environments. • Assess current systems architecture and collaborate with Architect and Developer teams to recommend solutions or improvements. • Resolve technical issues as they arise and design, modify, and test technical solutions. • Provide guidance to development teams and clients, informing stakeholders about technical issues and assessing the business impact of technical choices. • Update stakeholders on product development processes and interact directly with clients to understand their needs, challenges, and requirements. • Analyze client systems or processes to identify opportunities where Blackwall solutions can add value. • Conduct product demonstrations and presentations to showcase Blackwall products' functionality and how they address client needs. • Collaborate with sales teams to outline proposed solutions, emphasizing both technical aspects and business value. • Provide ongoing third-level technical support to partners, addressing questions, concerns, and technical issues.

• Lead onboarding processes and ensure fast, successful partner go-lives • Drive integration, internal enablement, and initial use cases • Reduce time-to-first-value (TTFV) and remove early-stage friction • Ensure partners actively use and distribute our solutions • Embed our products into partner workflows, sales motions, and support processes • Work cross-functionally (Product, Engineering, Sales) to resolve blockers • Identify upsell, cross-sell, and expansion opportunities • Increase attach rates and partner-driven MRR • Build and execute joint growth plans tailored to each partner • Monitor partner health, engagement, and performance • Proactively mitigate churn risks and drive long-term value • Expand footprint within partner organizations (new teams, use cases) • Support go-to-market initiatives (campaigns, launches, promotions) • Enable partner sales teams with positioning, messaging, and playbooks • Act as the voice of the partner internally, bringing regional insights

• Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions. • Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution. • Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams. • Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.

• Lead and evolve the People function end-to-end • Cover recruitment, People operations, performance, compensation, compliance, and employee experience • Report to the Fractional Chief People Officer • Work closely with the CEO, founders, and executive team • Line manage the Talent Manager and HR Generalist • Own and adapt People policies and frameworks • Lead senior and hard-to-fill hires • Manage People operations across multiple countries and cultures • Partner closely with a strong leader-led leadership team

• Manage Projects to integrate Blackwall products and solutions into client and partner environments. • Assess current systems architecture and collaborate with Architect and Developer teams to recommend solutions or improvements. • Resolve technical issues as they arise and design, modify, and test technical solutions. • Provide guidance to development teams and clients, informing stakeholders about technical issues and assessing the business impact of technical choices. • Update stakeholders on product development processes and interact directly with clients to understand their needs, challenges, and requirements. • Analyze client systems or processes to identify opportunities where Blackwall solutions can add value. • Conduct product demonstrations and presentations to showcase Blackwall products' functionality and how they address client needs. • Collaborate with sales teams to outline proposed solutions, emphasizing both technical aspects and business value. • Provide ongoing third-level technical support to partners, addressing questions, concerns, and technical issues.

• Drive new business growth across SMB and mid-market hosting providers, MSPs, and channel partners, managing opportunities from outreach through to close. • Build and maintain strong relationships with customers, distributors, resellers, and ecosystem partners to expand adoption and revenue generation. • Manage and grow distributor and channel partnerships, supporting partner enablement, pipeline development, and commercial execution. • Identify and engage prospective hosting and MSP partners within assigned territories and ecosystems. • Understand partner business models, customer environments, and operational needs to position appropriate commercial and technical solutions. • Support partner onboarding and early-stage account development in collaboration with Partner Success, Sales Engineering, and Technical teams. • Contribute to regional go-to-market initiatives and help expand Blackwall’s presence across relevant hosting, MSP, and infrastructure ecosystems. • Represent Blackwall during partner meetings, industry events, and commercial discussions with a professional and consultative approach. • Maintain accurate CRM hygiene and apply a structured, data-driven approach to pipeline management, forecasting, and partner activity tracking.

• Partner closely with US Sales to support deal progression and conversion by owning the technical dimension of partner acquisition. • Lead technical discovery with partners, understanding their infrastructure, constraints, and business models. • Design and propose solution architectures aligned with Blackwall’s capabilities and partner environments. • Lead and coordinate Proof of Concept phases in collaboration with Tech Ops, ensuring solutions are validated and deployable. • Identify technical risks early and define mitigation approaches to avoid delays or failed integrations. • Support solution positioning through product demonstrations, technical discussions, and tailored proposals. • Engage directly with partners via calls, onsite meetings, and industry events as the technical face of Blackwall. • Deliver technical enablement and training sessions to partners and customers. • Collaborate with Tech Ops and Partner Success to ensure smooth transition from validation to production. • Contribute to defining reference architectures and best practices based on partner needs and market feedback. • Provide input to Product and Engineering based on recurring requirements and integration patterns.

• Own the end-to-end success of a portfolio of strategic partners across the South East Asia and South Asia markets • Activate, scale, and retain partners ensuring they not only integrate our solutions, but successfully monetize and operationalize them within their ecosystem • Lead onboarding processes and ensure fast, successful partner go-lives • Drive integration, internal enablement, and initial use cases • Ensure partners actively use and distribute our solutions • Embed our products into partner workflows, sales motions, and support processes • Work cross-functionally (Product, Engineering, Sales) to resolve blockers • Identify upsell, cross-sell, and expansion opportunities • Increase attach rates and partner-driven MRR • Build and execute joint growth plans tailored to each partner • Monitor partner health, engagement, and performance • Proactively mitigate churn risks and drive long-term value • Expand footprint within partner organizations (new teams, use cases) • Support go-to-market initiatives (campaigns, launches, promotions) • Enable partner sales teams with positioning, messaging, and playbooks • Act as the voice of the partner internally, bringing regional insights

• Own the end-to-end success of a portfolio of strategic partners across the LatAm region. • Activate, scale, and retain partners ensuring they not only integrate our solutions, but successfully monetize and operationalize them within their ecosystem. • Manage onboarding processes and ensure fast, successful partner go-lives. • Embed products into partner workflows, sales motions, and support processes. • Identify upsell, cross-sell, and expansion opportunities to build and execute joint growth plans tailored to each partner. • Monitor partner health, engagement, and performance to proactively mitigate churn risks and drive long-term value.

• Owning and developing the AI-enabled content generation pipeline • Maintaining and operating the pipeline daily, ensuring throughput • Building and maintaining a library of product marketing materials • Defining and supporting content requirements across the partner lifecycle • Ensuring content is clear and usable in commercial contexts