• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication

• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. • Enforce exam rules and protocols to maintain the integrity of the certification process. • Handle any technical or procedural issues that may arise during exams. • Execute administrative tasks related to exam registrations, scheduling, and result processing. • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. • Collaborate with cross-functional teams to streamline processes and improve operational efficiency. • Work effectively in a team environment and liaise with other teams. • Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times.

• Respond promptly to sales support requests and administrative inquiries from assigned sales team members • Prepare and coordinate sales proposals/quotes • Monitor and follow up on outstanding proposals to help maintain opportunity momentum • Coordinate internal and external communication and documentation needed to support active sales opportunities • Provide contract status inquiries and escalate resolution as needed via utilization of contracting software system • Cross-train and support other sales support staff as needed • Participate in sales operations process improvement initiatives and projects • Help identify administrative bottlenecks or workflow inefficiencies impacting sales productivity • Ensure opportunity records, activity tracking, and other documentation is updated in a timely and accurate manner • Support pipeline visibility and reporting accuracy by maintaining strong CRM data hygiene • Generates reports and participates in reoccurring team meetings