Customer Experience Assistant – Spanish Speaking
Location
Greece
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Experience Assistant – Spanish Speaking
PeopleCert
• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. • Enforce exam rules and protocols to maintain the integrity of the certification process. • Handle any technical or procedural issues that may arise during exams. • Execute administrative tasks related to exam registrations, scheduling, and result processing. • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. • Collaborate with cross-functional teams to streamline processes and improve operational efficiency. • Work effectively in a team environment and liaise with other teams. • Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times.
Job Requirements
- Bachelor’s degree any discipline will be an asset
- Previous experience in similar position/ function will be considered as an asset
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English & Spanish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
- Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
- Excellent interpersonal, verbal, and written communication skills.
- Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
- Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).
Benefits
- Monthly Bonus upon Performance 💳
- Work in an international, dynamic and fun atmosphere
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Complimentary coffee and tea in all our premises ☕
- Huge learning experience in using best practices and global environment
- Constant personal and professional development 🥇
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