PeopleCert

• Oversee all commercial activities across the APAC region to expand market presence. • Connect with corporates, government entities, and professional organizations to grow awareness and market share of PeopleCert products. • Work closely with partner organizations across APAC to drive sales of PRINCE2 and other portfolio products. • Forge and nurture high-impact relationships with senior decision-makers. • Build and manage a strong pipeline of leads and key accounts across multiple countries. • Drive B2B market penetration through a target-driven sales strategy. • Coordinate with global teams while adapting to regional market dynamics and cultural nuances. • Plan and organize personal and regional sales strategy to maximize ROI. • Monitor performance against targets and report to Headquarters. • Resolve customer issues in collaboration with support teams. • Represent PeopleCert in regional events, forums, and exhibitions. • Collaborate cross-functionally with global product and marketing teams. • Ensure alignment with company core values — Quality, Innovation, Passion, Integrity, Clarity, and Velocity.

• Build and maintain strong relationships with existing clients. • Act as the main point of contact for client inquiries, concerns, and requests. • Understand client needs and objectives to provide tailored solutions. • Identify and pursue new business opportunities within existing accounts. • Achieve and exceed sales targets through proactive selling and upselling. • Develop and implement effective sales strategies to drive revenue growth. • Develop account plans outlining the client's goals, challenges, and potential opportunities. • Collaborate with cross-functional teams to ensure successful execution of account strategies. • Regularly review and analyze account performance to identify areas for improvement. • Work closely with the sales team, marketing, and other departments to ensure a cohesive approach to client management. • Communicate effectively with clients to provide updates, gather feedback, and address concerns. • Prepare regular reports on account performance, sales activities, and pipeline status. • Conduct market research to stay informed about industry trends and competitor activities. • Ensure a high level of customer satisfaction by delivering exceptional service and addressing client needs promptly. • Gather feedback from clients and use it to make continuous improvements to our products and services.

• Build and maintain strong relationships with existing clients. • Act as the main point of contact for client inquiries, concerns, and requests. • Understand client needs and objectives to provide tailored solutions. • Identify and pursue new business opportunities within existing accounts. • Achieve and exceed sales targets through proactive selling and upselling. • Develop and implement effective sales strategies to drive revenue growth. • Develop account plans outlining the client's goals, challenges, and potential opportunities. • Collaborate with cross-functional teams to ensure successful execution of account strategies. • Regularly review and analyze account performance to identify areas for improvement. • Work closely with the sales team, marketing, and other departments to ensure a cohesive approach to client management. • Communicate effectively with clients to provide updates, gather feedback, and address concerns. • Prepare regular reports on account performance, sales activities, and pipeline status. • Conduct market research to stay informed about industry trends and competitor activities. • Ensure a high level of customer satisfaction by delivering exceptional service and addressing client needs promptly. • Gather feedback from clients and use it to make continuous improvements to our products and services. • Ensures their work and presence is aligned with company’s core values — quality, innovation, passion, integrity, clarity, and velocity.

Role Description PeopleCert is seeking a dynamic and results-driven Business Development Associate to join our growing team. The ideal candidate will be responsible for managing and nurturing client relationships, driving sales growth, and contributing to the overall success of our organization. If you are a motivated individual with a proven track record in sales and client management, we invite you to apply and be a key player in our success story. - Client Relationship Management: - Build and maintain strong relationships with existing clients. - Act as the main point of contact for client inquiries, concerns, and requests. - Understand client needs and objectives to provide tailored solutions. - Sales and Revenue Generation: - Identify and pursue new business opportunities within existing accounts. - Achieve and exceed sales targets through proactive selling and upselling. - Develop and implement effective sales strategies to drive revenue growth. - Account Planning and Strategy: - Develop account plans outlining the client's goals, challenges, and potential opportunities. - Collaborate with cross-functional teams to ensure successful execution of account strategies. - Regularly review and analyze account performance to identify areas for improvement. - Communication and Collaboration: - Work closely with the sales team, marketing, and other departments to ensure a cohesive approach to client management. - Communicate effectively with clients to provide updates, gather feedback, and address concerns. - Reporting and Analysis: - Prepare regular reports on account performance, sales activities, and pipeline status. - Conduct market research to stay informed about industry trends and competitor activities. - Customer Satisfaction: - Ensure a high level of customer satisfaction by delivering exceptional service and addressing client needs promptly. - Gather feedback from clients and use it to make continuous improvements to our products and services. - Ensures their work and presence is aligned with company’s core values — quality, innovation, passion, integrity, clarity, and velocity. Qualifications - Bachelor's degree in Business, Marketing, or a related field is preferred. - At least 2-3 years of proven experience as an Account Manager or in a similar sales role. - Proficient in English and Japanese. - Strong understanding of the education management industry and the ability to articulate our value proposition to clients. - Excellent communication and interpersonal skills. - Demonstrated ability to meet and exceed sales targets. - Proactive and self-motivated with a strong sense of ownership and accountability. - Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification is desirable. - Experience in Microsoft Dynamics CRM or similar software will be considered an asset. Benefits - Competitive remuneration package. - Work in an international, dynamic and fun atmosphere. - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees. - Huge learning experience in using best practices and global environment. - Constant personal and professional development. - 100% Virtual Hiring Process.

Role Description PeopleCert is seeking a dynamic and results-driven Business Development Manager to join our growing team. The ideal candidate will be responsible for managing and nurturing client relationships, driving sales growth, and contributing to the overall success of our organization. If you are a motivated individual with a proven track record in sales and client management, we invite you to apply and be a key player in our success story. - Client Relationship Management: - Build and maintain strong relationships with existing clients. - Act as the main point of contact for client inquiries, concerns, and requests. - Understand client needs and objectives to provide tailored solutions. - Sales and Revenue Generation: - Identify and pursue new business opportunities within existing accounts. - Achieve and exceed sales targets through proactive selling and upselling. - Develop and implement effective sales strategies to drive revenue growth. - Account Planning and Strategy: - Develop account plans outlining the client's goals, challenges, and potential opportunities. - Collaborate with cross-functional teams to ensure successful execution of account strategies. - Regularly review and analyze account performance to identify areas for improvement. - Communication and Collaboration: - Work closely with the sales team, marketing, and other departments to ensure a cohesive approach to client management. - Communicate effectively with clients to provide updates, gather feedback, and address concerns. - Reporting and Analysis: - Prepare regular reports on account performance, sales activities, and pipeline status. - Conduct market research to stay informed about industry trends and competitor activities. - Customer Satisfaction: - Ensure a high level of customer satisfaction by delivering exceptional service and addressing client needs promptly. - Gather feedback from clients and use it to make continuous improvements to our products and services. Ensures their work and presence is aligned with company’s core values — quality, innovation, passion, integrity, clarity, and velocity. Qualifications - Bachelor's degree in Business, Marketing, or a related field is preferred. - At least 2-3 years of proven experience as an Account Manager or in a similar sales role. - Proficient in English and Japanese. - Strong understanding of the education management industry and the ability to articulate our value proposition to clients. - Excellent communication and interpersonal skills. - Demonstrated ability to meet and exceed sales targets. - Proactive and self-motivated with a strong sense of ownership and accountability. - Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification is desirable. - Experience in Microsoft Dynamics CRM or similar software will be considered an asset. Benefits - Competitive remuneration package. - Work in an international, dynamic and fun atmosphere. - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees. - Huge learning experience in using best practices and global environment. - Constant personal and professional development. - 100% Virtual Hiring Process.

Role Description PeopleCert is looking for a Head of UK who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory. - Overseeing all activities within UK to help expand the UK market. - Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products. - Work closely with the PC partner organizations in UK and help them sell more of PRINCE 2 products. - Forge and nurture high-impact relationships with senior decision-makers for promoting PRINCE 2 products. - Build and manage a strong pipeline of leads and key accounts. - Maintain and achieve maximum B2B market penetration of PRINCE 2 products, implementing a target-driven sales strategy. - Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture. - Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment. - Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters. - Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams. - Participate in trade shows, language education events, and strategic forums across the region. - Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth. - Ensures their work and presence is aligned with company’s core values — quality, innovation, passion, integrity, clarity, and velocity. Qualifications - Post-graduate degree is a must in IT, preferably an MBA. - Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions. - Awareness of PRINCE 2 is desirable but not an absolute must. - A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market. - Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling. - Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures. - Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds. - Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification is desirable. - Experience in Microsoft Dynamics CRM or similar software will be considered an asset. Benefits - Competitive remuneration package. - Work in an international, dynamic and fun atmosphere. - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees. - Huge learning experience in using best practices and global environment. - Constant personal and professional development. - 100% Virtual Hiring Process. Company Description PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. - Quality, Innovation, Passion, Integrity, clarity, and velocity are the core values which guide everything we do. - Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. - All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - Italian Speaking, your tasks will include the following: Customer Service: - Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. - Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. Online Proctoring: - Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. - Enforce exam rules and protocols to maintain the integrity of the certification process. - Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations: - Execute administrative tasks related to exam registrations, scheduling, and result processing. - Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency.  General Duties: - Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. - Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times   What we look for: - Bachelor’s degree any discipline will be an asset - Previous experience in similar position/ function will be considered as an asset - Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage - Passionate with Customer Satisfaction - Excellent command of the English & Italian language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. - Excellent interpersonal, verbal, and written communication skills. - Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment - Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).   What we offer: - Monthly Bonus upon Performance 💳 - Work in an international, dynamic and fun atmosphere - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment - Constant personal and professional development 🥇   About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.   - If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - German Speaking, your tasks will include the following: Customer Service: - Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. - Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. Online Proctoring: - Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. - Enforce exam rules and protocols to maintain the integrity of the certification process. - Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations: - Execute administrative tasks related to exam registrations, scheduling, and result processing. - Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency.  General Duties: - Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. - Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times   What we look for: - Bachelor’s degree any discipline will be an asset - Previous experience in similar position/ function will be considered as an asset - Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage - Passionate with Customer Satisfaction - Excellent command of the English & German language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. - Excellent interpersonal, verbal, and written communication skills. - Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment - Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).   What we offer: - Monthly Bonus upon Performance 💳 - Work in an international, dynamic and fun atmosphere - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment - Constant personal and professional development 🥇   About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.   - If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for Remote Online Speaking Examiners that will conduct and assess online candidates’ speaking proficiency in English in accordance with stringent assessment criteria and processes, through our platforms. This position refers to the LanguageCert International ESOL (Speaking & Listening) exam suite. As an English-Speaking Examiner, if you are based in Athens you'll work from our centrally located offices, right next to the Panepistimio metro station, or fully remote if you are located outside of Athens. The Online Exams Center operates 24/7/365. As a Remote Online Speaking Examiner, your tasks will include the following: - Conduct the online spoken interview in strict accordance with the scripted Interlocutor Framework and LanguageCert regulations - Manage the interaction in the exam and facilitates the candidate’s performance ensuring a positive candidate experience - Ensure standardization and consistency of interlocution - Assess the candidate’s performance fairly and consistently and in accordance with LanguageCert’s stringent assessment criteria and processes - Perform the required procedures to authenticate the candidate’s identity and safeguard exam integrity in accordance with PeopleCert’s standards, regulations and processes - Implement basic troubleshooting protocols to ensure that the candidate's technical environment supports a smooth testing experience, as needed - Attend LanguageCert’s trainings and standardization sessions as required - Respond positively to guidance and advice and implements improvements where needed - Observe the need for confidentiality of examination material and security at all times - Provide feedback on assessment material, as required - Ensure remote work arrangement (spatial and environmental) is such that fulfils the essential responsibilities of the Marking Interlocutor role and role functions, to be performed in strict accordance with LanguageCert’s stringent criteria and processes - Follow the provisions of collective agreements and LanguageCert policies and shares in the responsibility, mutual accountability and commitment of making work from home arrangements successful, including access to the required work tools and adequate technology, and the ability to work effectively in a remote environment - Ensure any issues encountered are immediately reported to supervisors through the designated communication channels to be promptly addressed in accordance with LanguageCert regulations - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones - Offer the services set out above within the specified times and in accordance with LanguageCert’s procedures - Ensure work and presence is consistently aligned with organization's values “Quality - Passion- Integrity - Innovation” What we look for: - Bachelor’s degree in English Language or similar field (Linguistics, Education, ELT/TESOL) or any undergraduate degree and a TEFL/TESOL qualification (Level 5 and above) from a recognized institution - Minimum 4 years’ full-time TEFL teaching experience (Freelance and volunteer teaching is not included) and demonstrable experience in English language assessment examining with awarding bodies - Postgraduate, Research degree and/or Teaching Qualifications will be taken into consideration towards the completion of the above minimum requirement - Exceptional command of the English language (C2/ native). Excellent listening, writing and speaking skills, clear enunciation and articulation, adapting language and form of communication to meet the needs of different audiences - A very good level of IT literacy, familiarity with online communication platforms (i.e.Teams) - Full familiarity with the levels of the Common European Framework (CEFR) and working knowledge on it - Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment - Prior working experience in the certification of persons and/or training and exam fields is desirable - Prioritization skills and ability to handle multiple activities simultaneously Conditions - Operational 24/7, all year round What we offer: - Work in an international, dynamic and fun atmosphere 💯 - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment 📈 - Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. All applications will be treated with strict confidentiality.

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for Remote Online Speaking Examiners that will conduct and assess online candidates’ speaking proficiency in English in accordance with stringent assessment criteria and processes, through our platforms. This position refers to the LanguageCert International ESOL (Speaking & Listening) exam suite. As an English-Speaking Examiner, if you are based in Athens you'll work from our centrally located offices, right next to the Panepistimio metro station, or fully remote if you are located outside of Athens. The Online Exams Center operates 24/7/365. As a Remote Online Speaking Examiner, your tasks will include the following: - Conduct the online spoken interview in strict accordance with the scripted Interlocutor Framework and LanguageCert regulations - Manage the interaction in the exam and facilitates the candidate’s performance ensuring a positive candidate experience - Ensure standardization and consistency of interlocution - Assess the candidate’s performance fairly and consistently and in accordance with LanguageCert’s stringent assessment criteria and processes - Perform the required procedures to authenticate the candidate’s identity and safeguard exam integrity in accordance with PeopleCert’s standards, regulations and processes - Implement basic troubleshooting protocols to ensure that the candidate's technical environment supports a smooth testing experience, as needed - Attend LanguageCert’s trainings and standardization sessions as required - Respond positively to guidance and advice and implements improvements where needed - Observe the need for confidentiality of examination material and security at all times - Provide feedback on assessment material, as required - Ensure remote work arrangement (spatial and environmental) is such that fulfils the essential responsibilities of the Marking Interlocutor role and role functions, to be performed in strict accordance with LanguageCert’s stringent criteria and processes - Follow the provisions of collective agreements and LanguageCert policies and shares in the responsibility, mutual accountability and commitment of making work from home arrangements successful, including access to the required work tools and adequate technology, and the ability to work effectively in a remote environment - Ensure any issues encountered are immediately reported to supervisors through the designated communication channels to be promptly addressed in accordance with LanguageCert regulations - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones - Offer the services set out above within the specified times and in accordance with LanguageCert’s procedures - Ensure work and presence is consistently aligned with organization's values “Quality - Passion- Integrity - Innovation” What we look for: - Bachelor’s degree in English Language or similar field (Linguistics, Education, ELT/TESOL) or any undergraduate degree and a TEFL/TESOL qualification (Level 5 and above) from a recognized institution - Minimum 4 years’ full-time TEFL teaching experience (Freelance and volunteer teaching is not included) and demonstrable experience in English language assessment examining with awarding bodies - Postgraduate, Research degree and/or Teaching Qualifications will be taken into consideration towards the completion of the above minimum requirement - Exceptional command of the English language (C2/ native). Excellent listening, writing and speaking skills, clear enunciation and articulation, adapting language and form of communication to meet the needs of different audiences - A very good level of IT literacy, familiarity with online communication platforms (i.e.Teams) - Full familiarity with the levels of the Common European Framework (CEFR) and working knowledge on it - Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment - Prior working experience in the certification of persons and/or training and exam fields is desirable - Prioritization skills and ability to handle multiple activities simultaneously Conditions - Operational 24/7, all year round What we offer: - Work in an international, dynamic and fun atmosphere 💯 - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment 📈 - Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. All applications will be treated with strict confidentiality.