Lumelight

• Build and scale a Client Success function from the ground up • Define the vision, operating model, and execution of Client Success across the organization • Establish how Lumelight drives client value, retention, and expansion • Personally manage a portfolio of key clients and lead strategic accounts

• The Product Manager is accountable for defining product direction and delivering meaningful business and customer outcomes for the products they support. • This role works closely with stakeholders, subject matter experts (SMEs), and cross-functional teams to identify problems, evaluate opportunities, and define solutions that align with company goals. • Product Managers contribute to shaping product strategy and are responsible for translating that strategy into clear product priorities and roadmaps. • This role ensures that the right problems are being solved and that success metrics are clearly defined and measured. • The Product Manager partners closely with Product Owners and delivery teams to ensure product intent and priorities are clearly understood, while remaining focused on customer value, strategic alignment, and measurable outcomes.

• Participate in all phases of the audit process and reporting to meet internal and external timeframes. • Conduct on-site and in-house healthcare claims audits to ensure proper healthcare claim adjudication practices were followed by the third-party administrator according to client intent. • Works with a focus to make sure the deliverables are accurate, thorough and high-quality. • Assist with and conduct quality assurance checks on all client deliverables. • Assist with training of new auditors. • Works cross-functionally Client Delivery team members (auditors, project managers) to assure service and partnership plans directly support the account plan for the client and that services are setup, maintained and delivered in the form that meets the client’s needs and is within the scope of the contract. • Achieve weekly commitments and assigned Individual and Team goals during applicable performance periods. • Performs other duties as assigned.

• Monitor and manage delinquent accounts to ensure timely collection of outstanding balances. • Assist with posting payments and remittances accurately to customer accounts and update the general ledger accordingly. • Communicate with clients regarding overdue invoices, payment arrangements, and account discrepancies. • Reconcile accounts receivable records and resolve any discrepancies in collaboration with the finance team. • Prepare reports on aged receivables and collection activities to support management decision-making.

• Leads all aspects of solution sales, including: • Sells software product(s) and software-enabled services by establishing contacts and developing relationships with new prospects in the Health and Welfare Benefits Industry and recommending solutions • Expands business opportunities by identifying prospects and evaluating their position in the Health and Welfare Benefits Industry and researching and analyzing sales options • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors • Maintains professional and technical knowledge by reviewing professional publications and other content, establishing personal networks, benchmarking best practices, and participating in professional and industry organizations as needed • Responds to inbound sales calls and emails • Takes a prospect from start to finish in sales cycle • Constructs proposals for inside sales leads • Coordinates and conducts software demos • Coordinates an orderly hand-off of closed deals to the Product and/or Service team • Maintains relationships with new clients by providing support, information, and guidance, researching, and recommending new cross-sell opportunities