A New Era of AI-Reinforced CyberOps
Technical Account Manager
Location
Brazil
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
Securonix
• Serve as the primary technical point of contact for assigned enterprise customers. • Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders. • Conduct regular business reviews, health checks, and strategic planning sessions. • Align platform capabilities with customer security initiatives, compliance requirements, and operational goals. • Drive customer adoption, retention, expansion, and overall satisfaction. • Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases. • Review customer deployments and recommend best practices for scalability, performance, and operational efficiency. • Assist customers with use case development, detection engineering, content tuning, and security operations optimization. • Advise on log source onboarding strategies, data quality improvements, and data governance practices. • Support customers in maximizing platform value through advanced features and new product capabilities. • Monitor customer platform health, adoption metrics, and risk indicators. • Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies. • Coordinate escalation management and facilitate timely resolution of critical issues. • Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs. • Develop success plans and track progress against key milestones and objectives.
Job Requirements
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience.
- Portuguese, Spanish & English language required
- 5+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management.
- Experience working with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies.
- Strong understanding of: Security Operations Centers (SOC), Threat Detection & Response, Incident Response, UEBA, SOAR, Cloud Security, Identity Security, Threat Intelligence.
- Knowledge of security frameworks including MITRE ATT&CK, NIST CSF, CIS Controls, and compliance standards such as PCI-DSS, HIPAA, SOX, and ISO 27001.
- Experience with log management, security event correlation, and detection engineering.
- Strong troubleshooting and analytical skills.
- Excellent communication, presentation, and stakeholder management abilities.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
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