Talon.One

ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. ABOUT THE TEAM: Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. This is a remote, full-time role, with the person ideally based in Sydney or Melbourne, Australia. ONCE YOU ARE HERE YOU WILL: - Take ownership of the integration process of our API-driven platform with our clients' ecosystem - Troubleshoot repeat technical issues and drive issue escalation and problem elimination - Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction. - Work together with Customer Success Managers and our Engineering team towards providing great client service - Find new technology partners and integration possibilities - Manage customer expectations and lead them to customer satisfaction - Design Customer Onboarding processes - Work with Support on escalated tickets WHAT WE NEED YOU TO BRING TO THE TABLE: - 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role - Experience with handling API integrations - Proven experience with SaaS based products - Previous experience with problem-solving in a troubleshooting environment - Passion for consulting and tactical empathy to apply and present complex solutions effectively - Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. - Excellent customer focus with a polite, patient, caring, calm and always professional demeanor - Analytical understanding with a high focus on data-driven decision making WHAT'S IN IT FOR YOU: - 1,600 AUD annual learning budget and full LinkedIn Learning access - 30 days of annual leave, plus extra paid days for your birthday and moving day - 450 AUD home office setup budget, a 75 AUD monthly home office allowance - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions - Mental health support with nilo.health - Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International - We contribute the statutory 10% of your salary to your Superannuation fund WHY YOU SHOULD WORK FOR US: - The right attitude: modern methods and a diverse, creative workspace with an open and international culture - Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team - Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn - A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware - High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We’d love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Find out more about our Candidate Privacy Policy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. Qualifications - 2+ years of experience working as a Technical Account Manager, Integrations Consultant, or other related role - Experience with handling API integrations - Proven experience with SaaS based products - Previous experience with problem-solving in a troubleshooting environment - Passion for consulting and tactical empathy to apply and present complex solutions effectively - Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage - Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor - Analytical understanding with a high focus on data-driven decision making Requirements - Take ownership of the integration process of our API-driven platform with our clients' ecosystem - Troubleshoot repeat technical issues and drive issue escalation and problem elimination - Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction - Work together with Customer Success Managers and our Engineering team towards providing great client service - Find new technology partners and integration possibilities - Manage customer expectations and lead them to customer satisfaction - Design Customer Onboarding processes - Work with support on escalated tickets Benefits - Learning budget and LinkedIn Learning - Competitive salaries & 401(k) plan w/match - Medical, dental, & life insurance - Flexible PTO - Mental health support with Nilo.health Company Description Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. Qualifications - 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or other related role - Experience with full ownership of complex API integrations for assigned accounts - Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management - Proven experience with SaaS based products - High level of problem-solving attitude in a troubleshooting environment - Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals - Excellent customer focus with a polite, patient, caring, calm and always professional demeanor - Analytical understanding with a high focus on data-driven decision making Requirements - Take ownership of the integration process of our API-driven platform with our clients' ecosystem - Troubleshoot repeat technical issues and drive issue escalation and problem elimination - Own and manage a book of assigned customers, including Enterprises, with a focus on the customers' API usage, ensuring retention, growth, and overall customer satisfaction - Work together with Customer Success Managers and our Engineering team towards providing great client service - Find new technology partners and integration possibilities - Manage customer expectations and lead them to customer satisfaction - Design Customer Onboarding Processes - Work with support on escalated tickets Benefits - Learning budget and LinkedIn Learning - Competitive salaries & 401(k) plan w/match - Medical, dental, & life insurance - Flexible PTO - Mental health support with Nilo.health Company Description Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE ROLE: As an Enterprise Account Executive at Talon.One, you’ll play a mission-critical role in driving new business across the Americas by selling the world’s most flexible promotions & loyalty platform to top-tier brands. You’ll be selling a composable, API-first solution that integrates with partners like Shopify, Braze, Salesforce, Segment, and other best-of-breed players in the marketing and commerce tech stacks. We’re looking for strategic sellers with initiative, intellectual curiosity, and ownership. You’ll own the full sales cycle—from outbounding to discovery through closing—and serve as the quarterback both externally and internally. If you enjoy selling into complex organizations, both technical and business audiences, C-suites, and brands that want to transform the way they incentivize their customers, then this role is the right opportunity for you. This is a remote role, and while we prefer candidates to be located within commuting distance of one of our hubs (New York, Denver, or Boston), it’s not required. The role also involves occasional travel, roughly 30% of the time. ABOUT THE TEAM: You will be joining our 4-person Enterprise Sales team in AMER, which is an integral part of our 21-person international Sales unit. This is a dynamic and collaborative Sales organization, where we focus on building strong partnerships with prospects and customers. Our mission is to drive revenue by delivering measurable value to enterprise clients through highly personalized, technically robust solutions. As part of the AMER Sales team, you’ll report to the Enterprise Sales Director and collaborate closely with Sales Engineers, Customer Success, and Marketing to build meaningful client relationships and close complex deals. We are a global team of self-starters who thrive on accountability and mutual success. ONCE YOU ARE HERE YOU WILL: - Drive new logo acquisition and expansion in the Enterprise segment (companies up to $2B in annual revenue) - Own complex, multi-stakeholder deal cycles from first touch to close, often presenting to VP and C-level executives - Serve as the internal quarterback, leveraging Solutions Engineers, product leadership, business consultants, customer success, and partners to advance deals - Proactively identify blockers and build strategies to overcome them - Represent Talon.One at industry events, networking forums, and partner co-selling opportunities - Develop fluency in our API-based solution and communicate its value within a composable tech stack, aligning to our prospects’ biggest challenges and goals - Manage Salesforce hygiene and pipeline accuracy with minimal oversight WHAT YOU SHOULD BRING TO THE TABLE: - Proven track record of SaaS sales or professional services sales experience, ideally in complex enterprise environments with long deal cycles - First-hand experience selling into digital-first organizations (eCommerce, retail, or DTC) - Exceptional project management and stakeholder coordination skills—you know when to pull in technical, product, or executive resources and can manage internal alignment effectively - Master sales qualification methodologies (MEDDPICC) and can effectively manage multiple complex deal cycles simultaneously - Self-starter mindset: You build your own onboarding plan, identify blockers, and take initiative to move forward - Technical understanding: You enjoy learning how integrations work and can communicate technical value to non-technical buyers - Experience with best-of-breed or composable solutions, especially ones that integrate with Customer Data Platforms, Salesforce, Braze, etc - Experience in selling into eCommerce, understanding the landscape and challenges in today's market, while leveraging existing relationships - Availability to travel when needed to progress sales cycles and close deals WHAT'S IN IT FOR YOU: - $1,200 annual learning budget and full LinkedIn Learning access - Manage your time off with our unlimited PTO policy and flexible working hours - $350 home office setup budget, a $50 monthly home office allowance - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions - Mental health support with nilo.health - Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP) - Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4% - We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage The total compensation for this role is $230,000–$250,000 (base + commission) and is designed to reward performance and impact. Your placement within this range will reflect your relevant experience, skills, and qualifications. Salary ranges are regularly reviewed and may be updated to remain competitive. WHY YOU SHOULD WORK FOR US: - The right attitude: modern methods and a diverse, creative workspace with an open and international culture - Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team - Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn - A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware - High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We’d love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Find out more about our Candidate Privacy Policy.