CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Technical Account Manager
Location
Australia
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
CrowdStrike
• Own a portfolio of strategic accounts, serving as the primary technical point of contact and trusted advisor across your assigned territory • Drive product adoption and value realization across the CrowdStrike Falcon® platform • Lead proactive customer health checks, adoption reviews and executive briefings to accelerate value delivery • Drive and manage escalations with urgency and professionalism, leading cross-functional groups to resolution while maintaining strong customer relationships • Build and continuously expand deep product knowledge across CrowdStrike's full portfolio, rapidly acquiring expertise on new technologies as they are released • Lead knowledge-sharing conversations with customers to lift adoption and connect product value to customer security outcomes • Represent the voice of the customer internally, ensuring feedback on product gaps and feature requests reaches the right stakeholders
Job Requirements
- Bachelor’s Degree or equivalent experience
- Prior experience in a technical account management, customer success engineering or professional services role within the cybersecurity industry
- Proven ability to manage a large, diverse account portfolio in a fast-paced environment, juggling competing priorities without losing focus on customer outcomes
- A strong background in cybersecurity — you understand the threat landscape and can speak credibly to security practitioners and executives alike
- Experience working with all supported operating systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Working knowledge of security operations center (SOC) environments and processes
- Network infrastructure experience
- Exceptional interpersonal skills — you build trust quickly, navigate complex stakeholder relationships with confidence and can engage effectively with customers who have high expectations
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Outstanding written and verbal communication skills, with the ability to adapt your style across audiences — from technical practitioners to C-suite executives
- Experience working independently to determine methods and procedures on new assignments
- Demonstrable problem-solving skills
- A collaborative attitude and genuine commitment to customer success
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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