Talon.One LinkedIn Jobs

Role Description As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. This is a remote position with a requirement to be based in Australia. - Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams. - Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps. - Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues. - Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures. - Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets. - Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business. - Prepare and deliver strategic and business value to customers daily. Qualifications - Passion for tech and experience with SaaS products and APIs. - Founded experience working in Customer Success, Account Management, or another client-facing role. - Experience working with diverse stakeholders both internally and externally: Marketing, Developers, Sales, and Executives. - Exceptional communication skills in spoken and written English. - Empathetic, positive attitude with a desire to help our customers reach their goals. - Flexible approach and an ability to operate effectively with uncertainty and change. - Ability to manage a book of 15-20 accounts. - Experience working in the loyalty and promotion industry or relevant marketing-related experience. Benefits - 1,600 AUD annual learning budget. - 30 days of annual leave, plus extra paid days for your birthday and moving day. - 450 AUD home office setup budget, a 75 AUD monthly home office allowance. - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions. - Mental health support with nilo.health. - Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International. - We contribute the statutory 12% of your salary to your Superannuation fund.

Role Description We are looking for an empathetic and proactive APAC TAM Lead to join Talon.One. You will be responsible for transitioning our APAC Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team. The APAC TAM team currently consists of 4 high-performing members. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the EMEA CSM Lead. This is a full-time remote role based in Singapore. - Oversee the day-to-day operations of the APAC Technical Account Management team, ensuring high-quality service delivery and client satisfaction. - Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently. - Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered. - Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities. - Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively. - Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations. - Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution. - Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use. Qualifications - Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture. - Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity. - Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures. - Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency. - Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations. - Support the recruitment and onboarding of new team members as the EMEA region continues to expand. - Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier. Benefits - 1,600 SGD annual learning budget. - 30 days of annual leave, plus extra paid days for your birthday and moving day. - 450 SGD home office setup budget, a 75 SGD monthly home office allowance. - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions. - Mental health support with nilo.health. - Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents.