• You provide excellent customer service and ensure a positive experience in every interaction • You communicate confidently and empathetically with customers in Dutch and English • You analyze customer requests, identify needs, and offer effective solutions • You adapt quickly to new situations and handle challenges with strong problem-solving skills • You proactively anticipate customer needs and maintain a service-oriented mindset • You work flexibly across different shifts, including weekends and night shifts

• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication

• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. • Enforce exam rules and protocols to maintain the integrity of the certification process. • Handle any technical or procedural issues that may arise during exams. • Execute administrative tasks related to exam registrations, scheduling, and result processing. • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. • Collaborate with cross-functional teams to streamline processes and improve operational efficiency. • Work effectively in a team environment and liaise with other teams. • Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times.