• Work with hospital and physician customers to provide education for Impella therapy including DRG, ICD-10 and CPT coding as well as provide education on best practice documentation. • Establish and maintain effective working relationships with key stakeholders (including O.R. and Cath Lab staff, billing, Administration and Physicians - interventionists and surgeons) at hospitals engaged in Impella procedures, to support the site in establishing and maintaining a Protected PCI program through development and implementation of reimbursement plans (coding, coverage, payment) unique to each provider. • Articulate a thorough understanding of the commercial and government payer landscape including coverage policies and payment processes by identifying payer opportunities and issues and implement programs to resolve/mitigate barriers to entry for the Impella device; this will include managing and addressing coverage policy issues with payers as necessary. • Present complex health economic information to influential and diverse groups in a way that is engaging, credible, and easily understood. • Manage relationships with Commercial Insurance service carriers to optimize reimbursement environment and coverage for ABIOMED technology. • Assist Regional and Territory Sales Managers in the development, implementation, and managements of strategic initiatives within geography. • Support sales and clinical teams with reimbursement questions and issue. • May create training and deliver education programs to sales force, physicians, medical directors, billing personnel, distributors, and other internal and external stakeholders as needed. • Via in-person & virtual meetings, educate and train sales team on health economic tools and messaging; train sales team members (individually, and in groups) on the use of economic tools in a compliant manner • Responsible for communicating business-related issues or opportunities to next management level • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.

• Own and grow Pindrop’s strategic relationship with Microsoft • Partner closely with Pindrop’s Product and Engineering teams to support the migration and optimization of Pulse for Meetings within the Azure cloud environment • Act as the primary liaison with Microsoft technical and partner teams to align on Azure architecture, marketplace readiness, and co-sell eligibility requirements • Navigate Microsoft’s internal structure, teams, and partner organization to drive alignment and execution • Develop a joint value proposition and GTM strategy with Microsoft and the broader partner ecosystem • Define and implement a partner program tailored to Microsoft resellers • Identify, recruit, onboard, and enable resellers with the capability and reach to sell Pulse for Meetings • Establish contracting frameworks, pricing models, revenue share, and compliance structures • Develop partner onboarding, training, certification, and deal registration processes • Create sales tools, playbooks, battle cards, and enablement materials for internal and external use • Drive partner pipeline generation and ensure partners are equipped to execute • Coordinate internal cross-functional teams (Sales, Legal, Marketing, Product) to support partner ecosystems • Track and report key metrics, milestones, and partner KPIs • Manage deal cycles and co-sell motions with Microsoft and reseller partners • Act as the partner advocate internally to align product enhancements, messaging, and support • Collect feedback from Microsoft and reseller partners to inform strategy

• Lead and inspire a team of top-performing sales professionals • Drive team performance and foster growth • Conduct weekly 1:1 meetings and sales coaching sessions • Focus on larger strategic deals within your territory • Provide real-time coaching and feedback through regular field visits • Collaborate with leadership on recruiting and selecting top talent

• Be accountable for the team attainment of utilization and revenue in relation to department goals • Be responsible for the oversight of delivery teams assigned to customer engagements • Be accountable for delivery quality and customer satisfaction • Act as a primary customer escalation point and help to resolve delivery issues • Partner with resource schedulers to ensure appropriate project staffing • Apply and help evolve operational metrics and gather supporting data to maximize team performance • Identify, manage, and coordinate initiatives to support process improvements • Contribute to the development of professional services offerings and delivery methodologies • Own and maintain the refinement of processes, related tools, and documentation • Collaborate and partner with Sales in the positioning of Professional Services • Collaborate and partner with peer leaders across Customer Excellence in support of shared goals • Develop a strong understanding of the Smartsheet platform and remain current on related features • Perform other duties as assigned