• Our Sage 100 Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Sage 100 delivery practice. • Our team leader will take a hands-on, lead-by-example approach by actively participating in implementation projects. • Providing insightful guidance and support, they will also enable and encourage their team to achieve their highest level of performance, consistently delivering world class services that exceed our client’s expectations. • Effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction and reference-ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants. • Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets: • Manage consultant engagement execution, resources and bench time • Successfully allocate delivery resources to meet and exceed client expectations • Effectively promote value billing and maximum efficiency in service delivery

• Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers. • Organize and conduct customer site visits to resolve operational needs, complaints, or customer requests. • Lead and contribute to customer review meetings focusing on performance outcomes and improvement opportunities. • Provide timely, data-driven technical feedback to support performance optimization. • Develop and implement customer improvement plans, assessing progress and effectiveness. • Ensure accurate recording of technical visits and customer interactions in the CRM system. • Collaborate with senior technical managers to ensure timely, effective support aligned with business priorities. • Ensure compliance with biosecurity standards during customer interactions and site visits. • Represent the company in industry meetings and contribute to technical discussions.

• Lead the social security area, ensuring technical excellence, operational efficiency and value creation for clients • Manage a portfolio of clients and social security projects (administrative and/or strategic) • Coordinate the technical team (analysts and consultants), promoting development and high performance • Serve as a technical reference on social security matters • Ensure technical quality of deliverables, risk mitigation and adherence to deadlines • Lead strategic meetings with clients • Support the commercial team in preparing technical proposals • Identify opportunities for cost savings and recovery of social security credits • Monitor legislative and regulatory changes • Establish performance indicators and management reports for the area • Implement process improvements and efficiency gains

• Own and grow our websites for Germany, Austria, and Switzerland • Build and execute a strong SEO and content strategy that fits the region’s search behavior and local regulations • Localize content and UX to meet user expectations and compliance requirements • Work with a team of writers, editors, and designers – and expand the team as needed • Track and optimize key metrics: traffic, rankings, conversions, revenue • Keep an eye on regulatory changes within the marketplace (you don’t need to be a lawyer, but you’ll need to stay up to date) • Run competitor research and find new opportunities for growth • Own the P&L for your market and report performance regularly • Test new ideas: campaigns, features, acquisition channels – see what works • Support and scale trading-related content and campaigns for the German market, ensuring compliance with local financial regulations • Identify audience trends and behavior in the trading vertical to optimize acquisition and engagement strategies