Tier 1 Client Technical Representative – Health
Location
California
Posted
1 day ago
Salary
$51.0K - $88.4K / year
Seniority
Mid Level
Job Description
Tier 1 Client Technical Representative – Health
Experian
• Manage complex issues escalated from our teams related to the Patient Access Curator suite of products. • Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues. • Troubleshoot issues related to the Patient Access Curator platform. • Troubleshoot complex payer issues. • Small to medium size project management and oversight. • Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce. • Work with clients through support cases, email, and telephone and meet with them to resolve issues. • Determine the severity and scope of issues, inquiries, and requests. • Manage and troubleshoot client and user payer configurations.
Job Requirements
- Bachelor's degree in business, healthcare management, or a related field is beneficial
- 2+ years experience in the healthcare IT industry
- Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
- Analytical with Experience providing detailed troubleshooting and resolutions to users
- Flexibility to manage unforeseen situations outside of the agent's control.
- Patience in handling repetitive customer support issues.
- Prioritize and differentiate important tasks from urgent ones.
- Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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