• Prepares, organizes, and maintains accurate, updated information in multiple electronic databases reflecting the entire history of a program participant including log of supportive services issued• Provides case management with a focus on helping SNAP E&T participants to prepare for employment that leads to self-sufficiency• Manages ongoing caseload and assists job seekers in retaining employment based on their skills, capabilities, and interests• Manage job seeker progress towards achieving goals by creating and updating plans• Schedule and conduct workshops, webinars, and other Job Readiness activities designed to prepare SNAP E&T participants for career opportunities• Coordinate with the Business Services team with online learning activities related to individual employment plans and goals, and monitors progress• Administer Pre/Post-test assessments• Conduct assessment of skills, aptitudes and abilities• Research and identify and deliver appropriate job coaching, mentorship, and support services as needed to help SNAP E&T participants overcome barriers• Ensure adequate preparation for all training activities• Interpret employer feedback to tailor case management and job coaching as needed• Work with the Business Services team to collaborate with area businesses, advisory groups, and agencies to encourage the further development of opportunities• Investigate and share ideas regarding post-secondary options and adult services and network with all appropriate community agencies and organizations• Develop rapport with SNAP E&T participants in order to mutually explore career options and interests• Encourage SNAP E&T participants to maintain career portfolios allowing them to document their learning and skill attainment• Work with SNAP E&T participants individually or in groups to problem solve employment issues• Perform other duties as requested

• This is a “jumper” role in the rotation between Public Health Admin & Public Health Officer within the same contract. • Responsible for driving and coordinating the execution of the company's shipboard Public Health and Outbreak Prevention and Response Plan (OPRP), ensuring the company's public health and infectious disease standards are met and/or exceeded onboard. • Cooperate and coordinate tasks, duties and responsibilities with Hotel Sanitation Officer / Hotel Sanitation Manager / Sanitation Engineer and with all shipboard Departments, to ensure understanding and implementation of Public Health and Outbreak Prevention and Response Plan (OPRP) requirements and related company policies and procedures. • Assessing the effectiveness of risk reduction, actions, and interventions. • Implement company policy and port state regulations that secure and ensure health and safety of the vessel, crew and guests. • Conduct Public Health and OPRP training for all Crew, Supervisors and Officers. • Perform other related duties as assigned or directed by Staff Captain

• Front Desk Operations: Supervise the Front Desk team and Bell staff. Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes. • Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay. • Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment. • Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships. • Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices. • Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks. • Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. • Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.

• Overall command of the vessel, ensuring safe navigation and operations • Ensure compliance with all regulatory and company requirements • Plan and execute voyages efficiently • Supervise cargo operations (loading, stowage, securing, discharge) • Lead crew, enforce safety procedures, and conduct drills • Handle emergencies and maintain all documentation & reporting