• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems • Install, configure, and optimize system components at customer sites • Perform preventive and corrective maintenance to ensure system reliability and minimize downtime • Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies • Deliver fully integrated solutions as designed • Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams • Provide technical training, workshops, and knowledge transfer to field engineers and customers

• Engage with Aerospace & Defense customers to understand technical requirements and system-level challenges • Architect and demonstrate solutions for applications involving RF & microwave, radar, electronic warfare, avionics, communications, embedded systems, HIL, and automated validation • Support pre-sales technical activities including customer presentations, solution demonstrations, workshops, benchmarking, and proof-of-concepts • Work closely with Account Managers to drive technical wins and accelerate business growth • Collaborate with System Integrators and ecosystem partners to support scalable deployment models • Design and recommend architectures using modular instrumentation, PXI platforms, automated test software, and validation frameworks • Provide technical consultation on system integration, automation strategies, and test methodologies • Support customer onboarding, implementation guidance, and technical issue resolution • Work cross-functionally with R&D, product teams, services, and global application engineering teams • Track emerging Aerospace & Defense technology trends and customer requirements to influence future solution strategies

• Troubleshoot, repair, install, and adjust industrial machinery and pipeline distribution systems • Install, calibrate, maintain, test, troubleshoot and repair industrial electrical instrumentation, equipment and associated electrical/electronic controls and related devices for continuity, current, voltage and resistance • Read and interpret drawings, blueprints, schematics, and electrical code specifications to determine layout of industrial electrical equipment installations • Provide HMI and PLC controls support during installation of new equipment, and provide ongoing service and support to the installed base of equipment • Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary • Complete and turn in field reports that capture all time and work completed on site • Provide diagnostic analysis, repair, and preventative maintenance to customers • Calibrate, monitor, repair, and maintain inverter, controllers, relays, and industrial sensors • Install, examine, and replace or repair electrical wiring, receptacles, switch boxes, and other electrical components • Comply with preventive maintenance programs and record keeping of repairs and upgrades • Complete on-site system audits and evaluations • Practice and adhere to all safety and training • Respond to work order requests in a timely fashion • Regular travel, up to 80% • Technical support and communication - onsite, over the phone, and electronically • Maintain relationship with sales team, distributor network, and end users

• Deliver exceptional customer service by diagnosing and resolving technical issues • Enhance customer satisfaction and retention • Perform electronic and mechanical repairs • Document service reports • Maintain strong customer relationships • Drive exceptional customer service experience • Improve customer satisfaction and maximize customer retention • Increase profitability