• Troubleshoot, repair, install, and adjust industrial machinery and pipeline distribution systems • Install, calibrate, maintain, test, troubleshoot and repair industrial electrical instrumentation, equipment and associated electrical/electronic controls and related devices for continuity, current, voltage and resistance • Read and interpret drawings, blueprints, schematics, and electrical code specifications to determine layout of industrial electrical equipment installations • Provide HMI and PLC controls support during installation of new equipment, and provide ongoing service and support to the installed base of equipment • Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary • Complete and turn in field reports that capture all time and work completed on site • Provide diagnostic analysis, repair, and preventative maintenance to customers • Calibrate, monitor, repair, and maintain inverter, controllers, relays, and industrial sensors • Install, examine, and replace or repair electrical wiring, receptacles, switch boxes, and other electrical components • Comply with preventive maintenance programs and record keeping of repairs and upgrades • Complete on-site system audits and evaluations • Practice and adhere to all safety and training • Respond to work order requests in a timely fashion • Regular travel, up to 80% • Technical support and communication - onsite, over the phone, and electronically • Maintain relationship with sales team, distributor network, and end users

• Deliver exceptional customer service by diagnosing and resolving technical issues • Enhance customer satisfaction and retention • Perform electronic and mechanical repairs • Document service reports • Maintain strong customer relationships • Drive exceptional customer service experience • Improve customer satisfaction and maximize customer retention • Increase profitability

• Troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment • Provide excellent and efficient service to customers with technical training on products • Maintain accurate customer service logs and internal service records • Order repair parts and adhere to cycle times • Utilize business systems for Service Call Planning and advancing team goals • Engage with internal and external stakeholders while helping train newer Field Service Engineers

• Serve as a technical expert supporting global customers and distributors • Troubleshoot CNC cutting systems, plasma cutting equipment, oxy-fuel systems, and motion control platforms • Travel to customer sites to install, commission, repair, and optimize automated cutting systems • Diagnose and resolve issues involving CNC software, HMIs, drives, motors, gantry systems, height control, and gas delivery systems • Deliver technical training programs in the field covering operation, maintenance, and troubleshooting • Collaborate with Engineering, Quality, and Manufacturing to drive reliability and performance improvements • Support continuous improvement initiatives related to accuracy, consumable life, and efficiency • Make customer-focused service decisions to maintain strong relationships • Mentor and support service technicians • Participate in rotating after-hours support