• Troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment • Provide excellent and efficient service to customers with technical training on products • Maintain accurate customer service logs and internal service records • Order repair parts and adhere to cycle times • Utilize business systems for Service Call Planning and advancing team goals • Engage with internal and external stakeholders while helping train newer Field Service Engineers

• Serve as a technical expert supporting global customers and distributors • Troubleshoot CNC cutting systems, plasma cutting equipment, oxy-fuel systems, and motion control platforms • Travel to customer sites to install, commission, repair, and optimize automated cutting systems • Diagnose and resolve issues involving CNC software, HMIs, drives, motors, gantry systems, height control, and gas delivery systems • Deliver technical training programs in the field covering operation, maintenance, and troubleshooting • Collaborate with Engineering, Quality, and Manufacturing to drive reliability and performance improvements • Support continuous improvement initiatives related to accuracy, consumable life, and efficiency • Make customer-focused service decisions to maintain strong relationships • Mentor and support service technicians • Participate in rotating after-hours support

• Install, repair and train customers on CNC Cutting Machine Products. • Test faulty equipment, apply knowledge of functional operation of electronic devices to diagnose the cause of malfunctions, and repair problems. • Write technical reports describing malfunctions and deviations from design specifications • Diagnose malfunctioned equipment. • Perform preventative/corrective maintenance on customer’s machines. • Communicate and troubleshooting with customers, programmers, engineers, technicians, and production personnel to resolve problems. • Includes communications with customer operators and maintenance personnel. • Make timely travel arrangements to accommodate customer’s needs. • Other duties as assigned

Role Description As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success. Your responsibilities will encompass a wide range of activities, including: - Collaborating closely with customers to align system capabilities with their operational needs and designing site-specific solutions. - Traveling up to 30% to customer sites and overseeing the site-level solution architecture and commissioning of Boston Dynamics robotic systems. - Implementing scalable solutions that cater to both individual integrations and the growth of customer accounts. - Managing network infrastructure and configuration for robust system connectivity. - Monitoring system performance and resolving technical issues through advanced troubleshooting. - Providing comprehensive customer training and support. - Leading technical projects that enhance integration efficiency, standardize processes, and drive continuous improvement. - Supporting the early-stage testing and integration of new Boston Dynamics products. - Gathering, systematizing, and conveying customer feedback to internal teams. - Championing product enhancements and steering customer-focused solutions closely with product and engineering teams. - Ensuring adherence to industry standards and regulations, developing SOWs and customer success documentation, and delivering comprehensive customer training. This position will be second shift 2pm-10pm. What you’ll be doing: - Spearheading high-impact customer engagements, leading the technical execution of pilots, proof-of-concepts (PoCs), roadshows, and product demonstrations. - Analyzing and optimizing the end-to-end integration lifecycle. - Delivering executive-level technical updates and comprehensive project reports to leadership. - Resolving complex field issues by performing deep operational troubleshooting and analyzing log data. - Developing custom technical solutions and tools to streamline integration processes. - Designing and delivering advanced training programs for customer and partner development teams. - Collaborating with internal Product, Engineering, and Sales teams to advocate for customer-centric solutions. Qualifications - Bachelor’s or Master’s Degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, or a related technical field. - 5+ years of professional experience in field application engineering, systems integration, or technical support for complex hardware/software products, preferably within robotics or industrial automation. - Proficiency with AutoCAD or comparable software applications. - Deep technical understanding of electro-mechanical systems, including familiarity with sensors, actuators, firmware, Linux-based operating systems, and network architecture. - Extensive experience directly collaborating with customers on delivering advanced technical solutions and managing long-term relationships. - Ability to lead discussions and convey highly technical concepts to diverse audiences. Requirements - Advanced knowledge of networking protocols, devices, and network security (routers, switches, firewalls, VLANs, VPNs). - Proficiency in Linux operating systems (Ubuntu) and scripting for system management and automation. - Proficiency in Python, C++, Typescript, Kotlin, or other modern programming languages. - Ability and willingness to travel domestically and internationally up to 30% of the time. Benefits - Base pay range: $101,000.00 to $120,000.00 annually. - Generous benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. - Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.