• Define and drive enterprise-level technical solutions and approaches • Lead solution design and develop key artifacts including process diagrams and concepts of operation • Serve as a senior technical authority and maintain deep expertise of technologies and industry practices • Partner cross-functionally with executive stakeholders in the company’s business units • Influence early-stage opportunity shaping by leading technical engagement to government Requests for Information (RFIs) and Sources Sought notices • Direct technical solution strategy development for select opportunities during the business development lifecycle • Oversee development of compliant, compelling, and cost-effective technical solutions and proposals • Lead the creation and execution of technical win strategies and themes that resonate with decision makers • Provide executive-level oversight of cost strategy • Collaborate with proposal writers to articulate overarching approach and lead solution sessions • Author and deliver strategic thought leadership content

Role Description The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales — ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. - Own the end-to-end pre-sales function for the assigned region or segment. - Collaborate with the Sales Director supporting the assigned region or segment. - Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers. - Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility. - Own the strategic relationship with the most complex and highest-value prospects in the region. - Drive alignment between Sales leadership, Product, and Delivery. - Own the regional pre-sales methodology, tooling, and enablement assets. - Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery. Qualifications - Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS. - Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies. - Proven ability to lead and close complex, high-value enterprise deals. - Strong commercial acumen: fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring. - Experience designing and reviewing complex solution architectures involving SaaS platforms. - Demonstrated ability to build and develop high-performing pre-sales teams. - Excellent executive communication and facilitation skills. - Experience building reusable pre-sales assets and enablement programmes. - Fluency in English (written and verbal) at a professional level. - Willingness and ability to travel internationally as required. Requirements - Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral. - Background in computational linguistics, NLU model design, or dialogue management. - Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU. - Additional European languages — German or other DACH-market languages are a strong advantage. - Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco. - Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms. - Experience working in a scale-up or high-growth enterprise software environment. Benefits - Fixed compensation. - Long-term employment with vacation days. - Development in professional growth (courses, training, etc.). - Being part of successful cutting-edge technology products. - Proficient and fun-to-work-with colleagues. - Apple gear. Company Description Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success.

• Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups. • Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change or an internal escalation — speed of solution is key. • Use browser DevTools, Honeycomb, and our client’s internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments. • Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations. • Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster. • Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap.

• Partner with the Sales team in a "one-to-many" model, providing deep RCM and financial/practice management expertise to high-value prospects and clients evaluating our solutions. • Lead business and functional discovery sessions with prospective customer stakeholders to understand their unique operational challenges, clinical workflows, and overarching objectives. • Compose and deliver superior software demonstrations and presentations to prospective audiences, including Practice Administrators, Billers, Physicians, and executive leadership, clearly articulating value, win themes, and competitive differentiation. • Leverage disciplined, structured presales methodologies to deliver focused, seamless, and customer-centric presentation loops and materials. • Effectively collaborate with internal teams—including Product, Engineering, Marketing, Customer Success, and Executive Leadership—to ensure comprehensive solution alignment and deal success. • Provide consistent, detailed post-sale knowledge transfer to Customer Success and Professional Services teams to ensure a smooth transition and optimal experience for new clients. • Serve as the internal RCM Product and Services Subject Matter Expert. You will partner with Product Managers to elevate the team's collective knowledge, create educational training materials, and provide real-world insights for ModMed's AI-powered product development.