• Building and managing long-term relationships with physicians, Centers of Excellence (COEs) and other customers for the accounts in their assigned territory • Providing access/reimbursement support and product/disease education to the accounts • Delivering key promotional messages to advocate on behalf of people suffering from Alexander disease (AxD) • Representing the organization in the AxD community educating external Healthcare Professionals (physicians, nurses, billing managers, pharmacists, office/hospital staff and other account stakeholders) about the approved indication and clinical information in relation to the AxD disease state • Supporting healthcare provider offices with access & reimbursement support in a compliant manner • Building, maintaining, and leveraging networks and relationships in the local healthcare system to develop and execute effective business plans to meet customer and Ionis goals • Collaborating effectively and compliantly with other Account Specialists and other field teams (e.g., Patient Education Managers, Field Medical Directors) in pursuit of customer/account success

• Provide client support via chat • Assist with client inquiries, troubleshooting, and general support • Respond to all client communication via email

• Inspecting, diagnosing, and repairing HDT products including generators, shelters, and air conditioning units • Conducts initial product training on all HDT Products purchased by customers • Refurbishes returned demonstration equipment and packs for proper storage • Works with inside sales for achievement of customer satisfaction

• Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements • Other duties as assigned by manager