Hollis Cobb Associates

• The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

Role Description The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws. Essential Duties and Responsibilities: - Professionally persuade patients to pay on past due medical debts - Overcome stalls and objections and suggest money sources for debt payment - Leave messages with consumers informing them of contact points via a mandated script - Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system - Adhere to the production standards set for the department and client - Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements - Other duties as assigned by manager Qualifications - A high school diploma or GED is required - 1 year of relevant experience is preferred - Previous experience in medical collections is required - Previous experience working in a call center environment required Requirements - Strong organization and communication skills - Ability to use professional language and grammar - Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures - Intermediate to advanced Microsoft skills in Word and Excel - Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment - Strong telephone communication and negotiation abilities - Must have the ability to simultaneously talk and type - Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages - Ability to type minimum of 25 wpm Benefits - Medical - Health Savings Account for High Deductible Medical plan - Dental - Vision - Life Insurance - Disability Insurance - Retirement with Company Matching - Paid Time Off & Holidays - Employee Assistance Program - Referral Program Illinois, Maryland and New Jersey residents click below for compensation and benefits: Compensation and Benefits Hollis Cobb is an Equal Opportunity Employer

• Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements • Other duties as assigned by manager

• Responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements • Other duties as assigned by manager

• Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies • Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution • Audit and investigate to identify discrepancies between accounts and resolve them • Research payment and dispute documentation within company and client’s billing/payment systems • Provide backup documentation as justification of bill cancellations and adjustments • Maintains financial accounts by following up on payment promises and adjustments

Role Description The Insurance Verification Representative is responsible for researching and updating the insurance information, commercial and government, within various databases with the current benefit status for each patient. Information can be obtained electronically or by direct communication with the insurance companies. - Responsible for verifying patient insurance coverage - Responsible for taking data provided and submitting claims to various private and government sponsored insurance companies - Follow up with pending claims and work denials for all payers - Query information on remote Medicare software - Learn new systems and process solutions as they present themselves to ensure proper assignment and workflow - Contacts insurance companies/payers or patients to gather information necessary to complete appeal processing - Remain compliant with our policies, process and legal guidelines - Will need to be open to ongoing feedback and coaching aimed at improving performance - Remain compliant with HIPPA and other State and Federal regulations - Entering and/or updating the benefit information in an accurate manner into the various databases - Adhere to the production standards set for the department and client - Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements - Other duties as assigned by manager Qualifications - A high school diploma or equivalent is required - 2 or more years of experience within the medical industry is preferred - 2 or more years of experience in medical billing required - Experience working with both government and commercial payers required - Knowledge of insurance terminology and processes - Intermediate to advanced proficiency in computer skills using Microsoft Word and Excel software - Knowledge and skill navigating insurance portals for online benefit review - Medical system platform experience with STAR, EPIC, etc. - Ability to multi-task in a fast-paced environment - Excellent verbal, written and communication skills - Strong analytical/problem solving skills - High attention to detail - Ability to read and understand a variety of information presented in different formats from a variety of sources - Must be able to type a minimum of 25 wpm Physical Requirements - Occasionally required to stand or walk and lift and/or move up to 25 pounds - May be required to use hands to finger, handle or feel objects, tools or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl - See, talk and hear Work Environment - Works in a temperature-controlled office environment or a Work from Home office environment - Must be able to work on a computer for the scheduled shift - Answers and makes telephone calls using a standard or computer soft telephone - Types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources - Utilizes multiple screens and systems simultaneously - All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift Compensation and Benefits Illinois, Maryland and New Jersey residents click below for compensation and benefits: State-Specific Benefits

The Collections Agency Compliance Manager plans and coordinates operational activities of the company to guarantee compliance with government regulations and client requirements. Performs multiple, centralized Compliance Department activities and directly support the company’s compliance department. Identify, assess, manage and report on the company’s compliance with regulatory, legislative, contractual and risk management. This is a remote position, with minimal travel. The Compliance Director will lead the weekly compliance management meetings, including keeping records of the agenda, discussion topics and actions required, provide support for the SOC 2 Type 2 Compliance audit, and assist in the preparation of license renewals. This position requires previous experience in proposing new policies and changes to existing policies in response to regulatory changes, business operations, licensing or internal controls. The Compliance Director must stay informed and communicate new and proposed Federal law changes including CFPB, TCPA, FCRA, HIPAA, and other regulatory changes as well as any state statutes that may affect the debt collection industry, including changes involving medical debt collections. This position requires previous experience managing a team and working in the Compliance field preferably in the Collections or Banking industry; experience managing a nearshore site is a bonus. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure all policies and procedures are implemented and well documented in the case of an internal/external audit. Provides support during all internal/external audits as requested and required. Research and analyze changes in regulatory and legislative requirements. Performing internal reviews and identifying compliance problems that require formal attention. Deliver comprehensive but concise reports in a timely manner. Assist with development and management of compliance processes and checklists based on the region of coverage. Develop risk-management strategies to avoid non-compliance and file compliance reports as needed. Handle telephone inquiries regarding questions on policies and guidelines. Keep current on the changes in the collections industry. Train and mentor junior team members. Perform other duties as assigned. Illinois, Maryland, Massachusetts and New Jersey residents click below for compensation and benefits https://www.holliscobb.com/state-specific-benefits/ Hollis Cobb is an Equal Opportunity Employer

• Answering a high volume of inbound calls • Researching and responding to billing questions and inquiries • Negotiating payments on patient account balances • Communicating hospital financial policies to patients • Providing high level customer service

• Answering a high volume of inbound calls • Researching and responding to billing questions and inquiries • Negotiating payments on patient account balances • Communicating hospital financial policies to patients • Maintaining a high level of Customer Service and professionalism

• Answering a high volume of inbound calls • Researching and responding to billing questions and inquiries • Negotiating payments on patient account balances • Communicating hospital financial policies to patients