Healthcare Revenue Cycle Management - Front End to Back End
Third Party Medical Collector
Location
United States
Posted
3 days ago
Salary
0
Seniority
Junior
Job Description
Third Party Medical Collector
Hollis Cobb Associates
• Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements • Other duties as assigned by manager
Job Requirements
- A high school diploma or GED is required
- 1 year of relevant experience is preferred
- Previous experience in medical collections is required
- Previous experience working in a call center environment required
- Strong organization and communication skills
- Ability to use professional language and grammar
- Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
- Intermediate to advanced Microsoft skills in Word and Excel
- Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
- Strong telephone communication and negotiation abilities
- Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
- Ability to type minimum of 25 wpm.
Benefits
- Medical
- Health Savings Account for High Deductible Medical plan
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Retirement with Company Matching
- Paid Time Off & Holidays
- Employee Assistance Program
- Referral Program
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