• Inspecting, diagnosing, and repairing HDT products including generators, shelters, and air conditioning units • Conducts initial product training on all HDT Products purchased by customers • Refurbishes returned demonstration equipment and packs for proper storage • Works with inside sales for achievement of customer satisfaction

• Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements • Other duties as assigned by manager

• Responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements • Other duties as assigned by manager

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance • Enthusiastically greet and welcome fans to the Dairy Queen brand • Strive to exceed fan expectations and deliver fan first service through timely and quality service • Quickly and accurately prepare food products following restaurant, health, and safety standards • Properly and safely operate and maintain restaurant equipment including grill, fryer, freezer, and other cooking equipment • Complete assigned preparation work for stocking and setting up grill area • Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards • Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members • Create and maintain a positive, safe, clean, and inviting environment for fans and team members • At all times exhibit a genuine passion for excellence • Perform other duties as assigned by management