• Manage a Dedicated Player Book: Own the end-to-end relationship with a portfolio of VIPs, driving engagement and loyalty through personalized outreach (SMS, phone, email). • Bonus Oversight & Execution: Oversee the bonusing for your assigned players; ensuring we are rewarding the right behaviors, managing reinvestment rates effectively, and protecting company margins. • Strategic Product Advisory: Act as the "Voice of the Player" by advising the product team on which game providers, titles (e.g., high-limit tables, specific slots), and features are needed to improve the VIP experience. • Lifecycle & Strategy Collaboration: Partner with the Head of Retention to build and refine the VIP lifecycle, from initial "potting" and onboarding to long-term loyalty milestones. • Data-Driven Decision Making: Analyze player activity to ensure bonuses are aligned with "Theoretical Win" and actual play, rather than just reacting to player requests. • Gather & Translate Feedback: Systematically collect player insights regarding site UX/UI and competition, translating "player talk" into actionable feedback for the Retention and Product teams. • Monitor Player Health: Track activity drops and behavioral shifts to execute proactive reactivation strategies before churn occurs. • Compliance & Integrity: Ensure all interactions and player incentives adhere to regulatory standards and responsible gaming protocols.

• Support the onboarding process for new audit clients, ensuring a smooth transition and clear setup of audit workflows and documentation. • Participate in day-to-day audit engagement tasks, including risk assessment, planning, fieldwork, workpaper preparation, and completion of audit programs. • Use company software to complete audit, reporting, and compliance-related tasks with accuracy and efficiency. • Prepare audit schedules, management letters, reconciliations, and other audit documentation in line with professional standards. • Perform substantive testing and analytical procedures to assess the accuracy and completeness of financial statements. • Analyze financial data to identify trends, anomalies, and areas of risk that may require further audit attention. • Research complex auditing, accounting, and regulatory issues to provide practical solutions and ensure compliance with applicable standards. • Assist with U.S. federal and state compliance requirements related to client audit engagements, including year-end reporting and filing support. • During off-peak seasons, **support related teams with bookkeeping, tax returns, financial reporting, and other accounting functions as needed.** • Contribute to special projects and financial report preparation as needed.

• operate on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment • focus on learning core troubleshooting and maintenance procedures under direct supervision • comply with all service policies and procedures

• Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products • Responsible for site chemical conversions & installations, and keeping the customers informed of progress • Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility • Conduct NCS Site Surveys using the template • Support & execute on corporate accounts (CTC) per the protocols • Provide on-site revenue program training • Conduct Technical & Chemistry basic training with appropriate location personnel • Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.