Casino VIP Host
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Casino VIP Host
Betr
• Manage a Dedicated Player Book: Own the end-to-end relationship with a portfolio of VIPs, driving engagement and loyalty through personalized outreach (SMS, phone, email). • Bonus Oversight & Execution: Oversee the bonusing for your assigned players; ensuring we are rewarding the right behaviors, managing reinvestment rates effectively, and protecting company margins. • Strategic Product Advisory: Act as the "Voice of the Player" by advising the product team on which game providers, titles (e.g., high-limit tables, specific slots), and features are needed to improve the VIP experience. • Lifecycle & Strategy Collaboration: Partner with the Head of Retention to build and refine the VIP lifecycle, from initial "potting" and onboarding to long-term loyalty milestones. • Data-Driven Decision Making: Analyze player activity to ensure bonuses are aligned with "Theoretical Win" and actual play, rather than just reacting to player requests. • Gather & Translate Feedback: Systematically collect player insights regarding site UX/UI and competition, translating "player talk" into actionable feedback for the Retention and Product teams. • Monitor Player Health: Track activity drops and behavioral shifts to execute proactive reactivation strategies before churn occurs. • Compliance & Integrity: Ensure all interactions and player incentives adhere to regulatory standards and responsible gaming protocols.
Job Requirements
- 1–3 years of experience in Casino Hosting, VIP Account Management, or luxury relationship management (Hospitality, Sales, or Premium Concierge).
- Sharp Commercial Instincts: You understand that bonusing is an investment; you know when to be generous and when to hold the line to protect the P&L.
- High EQ & Communication: You are a natural "people person" who can navigate high-pressure situations and maintain rapport with high-net-worth individuals.
- Product Savvy: You have a genuine passion for Casino games and understand what makes a gaming experience "premium" versus "standard."
- Proactive & Growth-Oriented: You don’t just wait for instructions; you identify gaps in our offering and suggest solutions to the Head of Retention.
- Highly Organized: Comfort managing high-volume communication across multiple channels while keeping meticulous records in a CRM.
Benefits
- Equal employment opportunities (EEO) for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
- Encouragement for people from underrepresented backgrounds to apply.
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