• operate on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment • focus on learning core troubleshooting and maintenance procedures under direct supervision • comply with all service policies and procedures

• Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products • Responsible for site chemical conversions & installations, and keeping the customers informed of progress • Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility • Conduct NCS Site Surveys using the template • Support & execute on corporate accounts (CTC) per the protocols • Provide on-site revenue program training • Conduct Technical & Chemistry basic training with appropriate location personnel • Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

• Operate on-site to perform fundamental preventive maintenance and minor repairs on NCS vehicle wash equipment and accessories • Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action • Assist in replacing, repairing, or adjusting parts and systems as necessary • Inspect, calibrate, and check chemicals under supervision • Run equipment through "cycles" to ensure basic system functioning • Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts • Inspect equipment to ensure proper function • Provide basic information to customers regarding proper operation and general maintenance of equipment • Develop and maintain good rapport with customers, striving to provide positive service • Deliver parts or supplies to customers when needed • Complete work orders, expense reports, and daily/weekly time logs accurately • Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins • Assist in maintaining proper inventory of parts on service vehicles • Comply with all service policies and procedures • Keep Service Manager informed of all problems or difficulties • Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies • Other job-related duties as assigned

• Participate as a team member in the delivery of addictions treatment services to patients and their families • Complete clinical screenings to determine level of care needed • Assist in fielding, screening, and triaging inquiry calls • Educate callers on Rosecrance and engage clients presenting as clinically appropriate • Schedule Access screenings with potential clients and their significant others • Formulate initial diagnostic impression and appropriate recommendations at inquiry and assessment level • Provide case management to assigned patients • Utilize intervention skills as required to place the patient in the appropriate level of treatment services • Document information in the patient service records consistent with laws, rules and regulations