• Proactively generate residential mortgage business through outside sales/self-sourced activities such as open houses, referral networks, community events, and business-to-business outreach. • Cultivate, manage, and deepen relationships with realtors, builders, attorneys, financial advisors, CPAs, Select Employer Groups (SEGs) and other Centers of Influence (COIs) to drive consistent referral activity. • Provide high-touch service throughout the mortgage process, from application through closing, including pre-underwriting analysis, submission, and follow-up. • Meet with members and prospects to assess needs, advise on loan options, and collect documentation. Meetings will primarily be conducted in person. Any telephonic and/or videoconferencing meetings are expected to be occasional and should not take any significant amount of working time. • Maintain strong knowledge of current mortgage guidelines, investor policies, pricing, compliance requirements (RESPA, Reg Z, TRID, etc.), and the credit union's products and services. • Host and participate in educational seminars, webinars, and community-facing events to promote First Entertainment Credit Union’s lending services, solicit referrals, and generate new residential mortgage business. • Maintain a detailed pipeline report and ensure clear, consistent communication with all stakeholders throughout the loan process.

• Provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience. • Morning meetings with internal team and clients • Requirements analysis and design conversations when starting new projects. • Work on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. • Help junior team members with struggles in code and teamwork. • Study new AWS Services, tools, or even new languages to address project needs. • Ensure the team continues to polish our practice to deliver faster with higher quality and better performance for our clients.

• Manage inventory flow by coordinating deliveries, monitoring stock movements, and ensuring optimal inventory levels. • Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations. • Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly. • Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions. • Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation. • Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights. • Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives. • Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment. • Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements. • Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations. • Support process improvement and business innovation initiatives to enhance operational efficiency. • Perform other duties and projects as assigned by management to support business priorities.

• Draft PRs/POs & follow up, tracking to completion • Day-to-day planning & buying analysis • Invoice submission • Analyze PO metrics (PR→PO, OTD, etc.) • Analyze & improve transportation & logistics lanes • Inventory tracking and improvement • Manage RFQs for non-critical/non-strategic equipment • Organize and maintain diligence documentation • Track required certifications and regulatory requirements for all equipment • Support internal compliance reviews • Support contract management and adherence to commercial terms • Collaborate with Category Management to ensure contractual terms are current • Work closely with O&M to align on spare parts/replacement needs and RMAs • Support Procurement on data inputs and systems integration roll outs • Enforce procurement policies • Escalations to Procurement Manager, Category Manager and/or Sr. Director as needed • Resolve supplier quality and AP payment issues in collaboration with internal teams • Support onboarding and qualification of new suppliers • Ensure compliance with company policies, standards, and requirements • Contribute to risk management and escalation strategies for global supply chain disruptions • Monitor supplier performance to ensure on-time delivery; expedite as needed