Synagie Group Asia & Europe

• Manage inventory flow by coordinating deliveries, monitoring stock movements, and ensuring optimal inventory levels. • Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations. • Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly. • Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions. • Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation. • Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights. • Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives. • Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment. • Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements. • Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations. • Support process improvement and business innovation initiatives to enhance operational efficiency. • Perform other duties and projects as assigned by management to support business priorities.

• Develop and execute comprehensive e-commerce performance marketing strategies and media plans with clear KPIs aligned with client’s business objectives and targets. • Implement end-to-end performance marketing campaigns across onsite and offsite channels, including PPC, SEO and social media, focusing on achieving targets and KPIs. • Assist in managing marketing budgets, optimizing spending to achieve maximum ROI based on performance metrics • Utilize analytics tools to monitor and analyze campaign performance, extracting actionable insights to optimize strategies and drive continuous improvement. • Stay informed about industry trends, competitive landscapes, and emerging technologies to drive innovation in performance marketing strategies • Prepare regular reports on campaign performance, providing clear insights and recommendations for future optimizations. • Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects • Build long-term relationships with clients to develop a trusted advisor relationship. • Manages client expectations and delivery across all campaigns • Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities. • Manage and ensure billings and payment accuracy. • Documentation and archival of campaign post-mortem and compilation of campaign performance benchmarks.

• Collect, validate, and consolidate sales and operational data for billing processes. • Create and prepare billing reports for submission to Finance and Business Units. • Accurately input and manage actualized revenue for all business units. • Reconcile discrepancies between billing data, client files, and financial records. • Update client’s database in the business tracker. • Provide support for internal and external stakeholders for business needs. • Assist in identifying and implementing process improvements to optimize workflows. • Collaborate with IT and process excellence teams to troubleshoot systems. • Document and maintain updated SOPs for standardized billing and revenue processes. • Assist in mentoring and guiding junior team members.

• Develop and execute comprehensive e-commerce performance marketing strategies and media plans with clear KPIs aligned with client’s business objectives and targets. • Implement end-to-end performance marketing campaigns across onsite and offsite channels, including PPC, SEO and social media, focusing on achieving targets and KPIs. • Assist in managing marketing budgets, optimizing spending to achieve maximum ROI based on performance metrics • Utilize analytics tools to monitor and analyze campaign performance, extracting actionable insights to optimize strategies and drive continuous improvement. • Stay informed about industry trends, competitive landscapes, and emerging technologies to drive innovation in performance marketing strategies • Prepare regular reports on campaign performance, providing clear insights and recommendations for future optimizations. • Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects • Build long-term relationships with clients to develop a trusted advisor relationship. • Manages client expectations and delivery across all campaigns • Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities. • Manage and ensure billings and payment accuracy. • Documentation and archival of campaign post-mortem and compilation of campaign performance benchmarks.