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Synagie Group Asia & Europe

SEA’s leader in digital commerce. Lazada’s Regional Partner of the Year 2021-22, Shopee Certified Enabler, all markets.

Supply and Demand Planning Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 201-500Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Thailand

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Supply and Demand Planning Specialist

Synagie Group Asia & Europe

• Manage inventory flow by coordinating deliveries, monitoring stock movements, and ensuring optimal inventory levels. • Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations. • Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly. • Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions. • Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation. • Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights. • Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives. • Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment. • Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements. • Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations. • Support process improvement and business innovation initiatives to enhance operational efficiency. • Perform other duties and projects as assigned by management to support business priorities.

Job Requirements

  • Minimum of 2 years combined experience in supply and demand planning, supply chain management, business management, or related fields.
  • Strong understanding of forecasting, inventory management, and operational controls.
  • Proficiency in Microsoft Excel and PowerPoint.
  • Experience in multinational businesses in the APAC region is preferred.
  • Bachelor’s degree in Business, Commerce, or related discipline (preferred but not mandatory).

Benefits

  • Flexible work arrangements

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