Account Manager - General Line BH Job ID:  BH-4364-3 Job Title: Account Manager - General Line Location: Remote in Corpus Christi (Southern Texas) - with Travel Job Overview:  Ingersoll Rand’s Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory in South Texas. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty while achieving organizational goals. The position is a unique blend of supporting a major distributor and selling direct to customers.  Responsibilities: Generate Revenue - Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area.  Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfil industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets.   Develop People Capabilities - Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within the Customer Center. Partner with services team to best understand products and services and satisfy and anticipate customer’s needs.   Manage Cash - Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures.    Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the Customer Center.   Earn customer loyalty by collaborating cross functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions.    Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting.   Requirements: High school diploma or GED. 4+ years of experience in an industrial sales business setting or successful completion of the Ingersoll Rand Sales Development Program (SDP).  Bilingual in English & Spanish. Core Competencies: Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills.  Establishes and builds solid relationships with customers, key institutions and team members. Self-motivated and team oriented.  Able to work within a team environment and independently.  Mechanical and electrical expertise. Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions. Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts. Excellent prioritization and time management skills. Preferences: Bachelor’s degree in engineering, engineering technology, business or equivalent. Experience with Salesforce or another CRM software. Travel & Work Arrangements/Requirements: Regional travel to customer sites is required within assigned geographic territory.  Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, Multiple smaller infractions or preventable collisions in the previous 3 years.  A company vehicle and fuel card will be provided.

Role Description As a Junior Account Manager, you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base. - Expand and consolidate presence in the assigned territory; - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; - Collaborate with the sales team to identify and grow opportunities within the territory; - Follow-up with existing and new partners in order to provide system training; - Position the brand within the travel trade through ongoing product presentations and networking events; - Address incident issues, ensuring partners support; - Payments control: oversee and ensure accuracy in transaction processing; - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events; - Provide market & competitive environment analysis; - Provide regular comprehensive reporting through CRM and internal systems; Qualifications - Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry; - Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); - Fluent in English, Serbian, other languages are a plus; - Up to 10% of travel time may be required; - Used to data-driven decision-making, metrics-driven and good with numbers; - Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, team player; - Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

• The Account Manager will be responsible for managing and selling products and solutions into the Safety sector. • This will include developing relationships with customer and internal product managers as appropriate. • Ensure that all sales processes are adhered to and will use CRM to manage opportunities and maintain the required level of pipeline. • The accurate forecasting and closing of business to forecast date is an extremely important aspect of the role. • They will be given a target which he/she will expect to achieve. • Attend and participate in both internal and external meetings as directed. • Ensure that at all times a satisfactory pipeline of future opportunity is maintained. • Seek to provide new ideas to enhance the effectiveness of sales performance in NEC Safety , including any new product/service ideas.

• Effectively and independently manage customer service accountabilities on a book of business • Assist producer in development of service plan for key accounts • Manage renewal process according to agency procedures • Negotiate most advantageous renewal terms and conditions for the client • Complete servicing of accounts, including preparing proposals, issuing certificates • Promptly invoice all premium-bearing transactions • Review policies upon receipt in accordance with agency procedures • Promptly respond to customers' questions and/or requests for assistance • Communicate all necessary information to producers, clients, carriers, and agency team members • Maintain the electronic account file and fully incorporate agency management system into daily workflow • Perform quality reviews as requested by management • Meet with and maintain effective working relationships with clients and insurance company representatives