Role Description As a Junior Account Manager, you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base. - Expand and consolidate presence in the assigned territory; - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; - Collaborate with the sales team to identify and grow opportunities within the territory; - Follow-up with existing and new partners in order to provide system training; - Position the brand within the travel trade through ongoing product presentations and networking events; - Address incident issues, ensuring partners support; - Payments control: oversee and ensure accuracy in transaction processing; - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events; - Provide market & competitive environment analysis; - Provide regular comprehensive reporting through CRM and internal systems; Qualifications - Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry; - Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); - Fluent in English, Serbian, other languages are a plus; - Up to 10% of travel time may be required; - Used to data-driven decision-making, metrics-driven and good with numbers; - Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, team player; - Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

• The Account Manager will be responsible for managing and selling products and solutions into the Safety sector. • This will include developing relationships with customer and internal product managers as appropriate. • Ensure that all sales processes are adhered to and will use CRM to manage opportunities and maintain the required level of pipeline. • The accurate forecasting and closing of business to forecast date is an extremely important aspect of the role. • They will be given a target which he/she will expect to achieve. • Attend and participate in both internal and external meetings as directed. • Ensure that at all times a satisfactory pipeline of future opportunity is maintained. • Seek to provide new ideas to enhance the effectiveness of sales performance in NEC Safety , including any new product/service ideas.

• Effectively and independently manage customer service accountabilities on a book of business • Assist producer in development of service plan for key accounts • Manage renewal process according to agency procedures • Negotiate most advantageous renewal terms and conditions for the client • Complete servicing of accounts, including preparing proposals, issuing certificates • Promptly invoice all premium-bearing transactions • Review policies upon receipt in accordance with agency procedures • Promptly respond to customers' questions and/or requests for assistance • Communicate all necessary information to producers, clients, carriers, and agency team members • Maintain the electronic account file and fully incorporate agency management system into daily workflow • Perform quality reviews as requested by management • Meet with and maintain effective working relationships with clients and insurance company representatives

Role Description The CSV Project Manager is responsible for managing client accounts, developing new business opportunities, and overseeing project execution for our client's services. This role combines technical project leadership with client service excellence, ensuring projects are delivered on time, on budget, and in compliance with all applicable standards, particularly in regulated industries such as pharmaceuticals and medical devices. - Serve as primary point of contact for assigned clients, maintaining strong, long-term relationships. - Identify areas of service (sales) opportunity & develop proposal. - Supervise, coach and lead the department team for overall projects and department objectives. - Coordinate with Project Lead Coordinators to manage timelines, deliverables, and resources. - Partner with upper management to develop strategies for business development growth. - Identify areas of opportunity to expand services and support proposal development. - Act as technical consultant for automation and CSV solutions, providing strategic recommendations to clients. - Lead and supervise cross-functional project teams in planning and execution. - Promote team engagement, accountability, and high performance throughout project execution. - Conduct performance evaluations, one-on-one meetings, and approve PTO. - Ensure that all projects meet compliance standards (e.g., FDA, GMP) and client expectations. - Maintain strong internal communication with operations and leadership teams. Qualifications - Bachelor's Degree in Engineering, science or related field. - Ability to plan, manage and execute complex project activities to a successful conclusion with little or no oversight. - 5+ years of experience in engineering consulting, project management, and CSV execution roles. - Proven experience in account management, sales, or consultative sales within technical or regulated industries. - Experience with network and system administration of Microsoft based systems, Visual Studio, ASP.Net and SQL is preferred. - Demonstrated successful communication and negotiation skills in order to manage conflicting and/or multiple demands, including ability to present to various levels within an organization. - Demonstrated ability to apply analytical skills to identify problems; recognizes symptoms, causes, and alternate solutions and makes timely sound decisions even under risk and uncertainty. - Strong understanding of automation systems, PLCs, CSV, and related validation frameworks. - Proven track record in business development within the pharmaceutical or regulated industries. - Skilled in managing multiple projects, teams, and priorities in parallel. - Proficiency in project management and CRM software. - Bilingual (Spanish and English) preferred. Requirements - Office and plant environment. - Able to climb ladders/steps. - Able to lift items 25 lbs. - Keyboarding, lifting, standing, bending, walking. Travel or Environment Requirements - Adhere to safe work practices. - Some travel (including international) required (Approx. 5% of time). Company Description Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.