• Perform all Operations & Maintenance (O&M) activities associated with FlexNet Management Suite (FNMS) and related integrations • Maintain and administer the FNMS environment within USCIS infrastructure • Provide advanced technical support and troubleshooting for FNMS-related issues • Support software entitlement tracking, software licensing optimization, and proactive SAM initiatives • Assist the Project Manager in meeting performance work statement requirements • Ensure alignment with DHS and USCIS systems, operational priorities, and policies • Support software license helpdesk activities and customer support functions

• Perform Software Licensing Optimization (SLO) and procurement support activities • Provide expertise on industry-standard software licensing models • Support management of major software publishers and enterprise licensing agreements • Assist with software entitlement tracking and compliance activities • Support the Project Manager in meeting program and contractual requirements • Ensure alignment with DHS and USCIS operational priorities, systems, and policies • Provide guidance and recommendations on software asset management best practices

• Research, draft, and analyze policies to ensure alignment with stakeholder needs, subject matter experts, industry standards, and organizational goals. • Conduct gap analyses against industry frameworks and regulatory requirements, to recommend policy enhancements. • Collaborate with security engineers, compliance officers, and business managers to ensure policies are both technically sound and operationally practical. • Translate technical security concepts into clear, concise, and accessible documentation for diverse audiences. • Collaborate with stakeholders to update CISO policies for annual lifecycle updates. • Review and contribute to policies and standards for groups outside of CISO.

• Conduct outreach to prospective clients leveraging multiple channels, including cold calling, emailing, and social media platforms, to drive engagement and attendance. • Identify, pitch, and secure opportunities for events while supporting efforts to attract a qualified audience. • Maintain accurate records of leads, client communications, and updates in the CRM database. • Manage client inquiries and resolve customer service issues or concerns promptly and professionally. • Build and maintain strong client relationships to support retention and identify new business opportunities. • Demonstrate professionalism and a client-focused mindset throughout all stages of the registration process. • Collaborate with team members to share insights, optimize client engagement efforts, and drive collective results. • Participate in regular team meetings to provide updates, exchange feedback, and contribute to ongoing process improvements.