• Receber e organizar as demandas encaminhadas pelo time de Atendimento; • Direcionar pautas, briefings e materiais para as áreas responsáveis; • Acompanhar prazos, responsáveis e andamento das entregas; • Realizar follow-ups internos e manter os controles atualizados; • Apoiar a comunicação entre as áreas, evitando desalinhamentos e retrabalhos; • Sinalizar atrasos, falta de informações ou possíveis gargalos no fluxo; • Apoiar na organização de cronogramas e prioridades.

• Make the magic of travel come to life for guests • Deliver exceptional experiences as a guide • Provide superior hosting skills and safety-focused attention • Foster cultural awareness and connection

• Plan, manage, and execute digital media buys across a variety of ad platforms for multiple clients simultaneously. • Full understanding and execution of paid search and social advertising • Continuously monitor campaign performance and return-on-ad-spend (ROAS) and/or Cost per Acquisition (CPA), while suggesting and executing ongoing optimization strategies to hit and exceed assigned KPIs. • Leverage Google Analytics and other tools to review traffic performance and provide ongoing optimization suggestions. • Create and analyze campaign performance reports to inform relevant teams. • Prepare research and insights to inform ongoing media recommendations. • Manage budget allocations and bid parameters to deliver most efficient results. • Maintain strong media and technology vendor relationships and act as a resource for industry data and trends. • Constantly learn and experiment new effective bidding, ad placement, and management techniques. • Manage and leverage each campaigns risk and loss pool for ongoing testing and experimentation. • Develop a collaborative relationship with internal and external creative teams to develop cutting-edge media assets. • Participate in budget allocation for different channels and platforms.

• Solicit and shepherd new submissions based on program appetite. • Build and manage a new business pipeline through outbound interaction with brokers. • Gather competitor information and market intelligence to identify opportunities for improvements to products and pricing. • Underwrite community association risks by identifying and analyzing risk exposures. • Manage renewals to maximize policy retention including midterm servicing with various carriers and brokers. • Develop relationships with brokers, delivering exceptional experiences with every interaction. • Maintain quality control, compliance, and proper documentation. • Identify opportunities to improve efficiency through process, procedure, and system improvements.