• Conduct outreach to prospective clients leveraging multiple channels, including cold calling, emailing, and social media platforms, to drive engagement and attendance. • Identify, pitch, and secure opportunities for events while supporting efforts to attract a qualified audience. • Maintain accurate records of leads, client communications, and updates in the CRM database. • Manage client inquiries and resolve customer service issues or concerns promptly and professionally. • Build and maintain strong client relationships to support retention and identify new business opportunities. • Demonstrate professionalism and a client-focused mindset throughout all stages of the registration process. • Collaborate with team members to share insights, optimize client engagement efforts, and drive collective results. • Participate in regular team meetings to provide updates, exchange feedback, and contribute to ongoing process improvements.

• Manage assigned conferences from planning through onsite execution, ensuring all logistical requirements are completed accurately and on schedule • Serve as the primary coordination contact for assigned events and maintain communication with internal teams, vendors, speakers, sponsors, and attendees • Source, coordinate, and manage event logistics including hotel accommodations, catering, audiovisual services, transportation, shipping, printing, and other vendor services • Prepare event specifications and communicate conference requirements to vendors while assisting with contract review and cost management • Monitor hotel room blocks, attendee accommodations, and related travel logistics • Coordinate speaker, sponsor, and attendee information, ensuring all required materials and event details are collected accurately and on time • Manage conference registrations, event databases, and logistical tracking documents • Prepare event communications, planning documents, schedules, and operational materials • Track conference expenses and support budget management efforts for assigned events • Collaborate closely with Production, Audience Development, Sponsorship Sales, Marketing, Accounting, and Operations teams to ensure successful event execution • Resolve attendee, sponsor, speaker, and vendor inquiries in a professional and service-oriented manner • Travel onsite to manage event logistics, support conference operations, and ensure a successful attendee experience • Maintain detailed records, timelines, and project plans to ensure deadlines and deliverables are met • Additional responsibilities may be assigned as needed to support conference operations

• Receber e organizar as demandas encaminhadas pelo time de Atendimento; • Direcionar pautas, briefings e materiais para as áreas responsáveis; • Acompanhar prazos, responsáveis e andamento das entregas; • Realizar follow-ups internos e manter os controles atualizados; • Apoiar a comunicação entre as áreas, evitando desalinhamentos e retrabalhos; • Sinalizar atrasos, falta de informações ou possíveis gargalos no fluxo; • Apoiar na organização de cronogramas e prioridades.

• Make the magic of travel come to life for guests • Deliver exceptional experiences as a guide • Provide superior hosting skills and safety-focused attention • Foster cultural awareness and connection