• Collaborate with the sales team to understand customer requirements and provide technical solutions. • Conduct product demonstrations and presentations to showcase the value of Linx Security's solutions. • Develop and deliver technical proposals, including detailed product information and system integration plans. • Assist in the implementation and configuration of our products for new customers. • Provide technical support and troubleshooting for customers during the pre-sales and post-sales process. • Stay updated with industry trends and advancements to provide relevant and effective solutions. • Act as a technical liaison between customers and the product development team.

• Lead the technical journey from discovery to implementation for seamless platform integration. • Act as the strategic bridge between client needs, product, and engineering to deliver user-friendly solutions.

• Partner with Account Executives during discovery to understand customer goals and technical environments. • Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs). • Help prospects align FlowFuse to their broader industrial and digital transformation goals. • Collaborate on pricing proposals and technical responses to RFPs and security reviews. • Lead technical onboarding and early solution implementation. • Partner with customers to assess results, resolve blockers, and optimize solution design. • Actively explore and surface additional use cases within the customer organization. • Facilitate roadmap alignment and strategic planning discussions with technical champions. • Deliver ongoing best practices, architecture reviews, and training to ensure long-term success.

• Primary responsibility is the delivery of approved projects and associated solutions. • Works closely with Solution Architects to create functional specifications, and low-level technical designs. • Delivers high quality infrastructure and services to the business which meet desired requirements both on time and up to standards. • Creates test plans, test scripts, and executes to ensure the services operate as expected. • Partners with the Information Security Team to ensure the security posture of their solutions meets industry standards and aligns with First Quality best practices. • Develops all the required technical documentation, drawings, and release notes content at time of delivery to be provided to Operations Team for ongoing support. • Also helps develop operational procedures documents for the Support and Operations Teams to follow. • Assists with project planning and scheduling and managing of projects. • Delivers effective communications both written and verbal. • Attends customer / internal customer facing meetings as required to properly gather requirements and understand the business need. • Ensures adherence to IT Architecture principles and guidelines. • Acts as a Level 3 escalation for support activities. • Updates job knowledge by attending educational opportunities and training events.