• Drive Revenue & Expansion: Own the entire account management function for the organization, across all books of business and market segments. • Personally manage and oversee a portfolio of strategic enterprise accounts, identifying and executing up-sell, cross-sell, and expansion opportunities to exceed growth targets. • Lead the end-to-end contract renewal process, partnering cross-functionally with Sales, Legal, and Finance to optimize MSA/SOW revisions and addendums. • Proactively lead a comprehensive account planning process that establishes mutual performance objectives, financial forecasts, and critical success metrics (KPIs) to demonstrate clear ROI. • Lead impactful Quarterly Business Reviews (QBRs) and program reviews to showcase value delivered, share business intelligence, and strategically align on future growth roadmaps. • Recruit, mentor, and manage a high-performing team of account management professionals, fostering a culture of accountability, collaboration, and continuous improvement. • Set clear performance expectations, deliver regular coaching/feedback, and implement training programs to elevate strategic account management and value articulation capabilities. • Cultivate and maintain strong, productive relationships with executive-level client stakeholders across assigned verticals. • Act as a fierce client advocate internally, translating customer insights, sentiment, and feedback into actionable operational and service delivery enhancements.

• Engaging with warm inbound leads via phone, email, and text • Helping customers place and complete orders • Asking the right questions to understand customer needs • Recommending solutions and upselling additional services when it makes sense • Managing multiple orders and conversations at once • Using HubSpot and other internal systems to generate quotes and complete orders • Staying up to date on new products, vendors, and technology • Hitting performance goals tied to orders processed and commission

• Drive sales revenue • Build and structure the sales network • Establish and strengthen the brand within the local and regional ecosystem • Store visits: schedule appointments with stores (3–5 per day, Tuesday to Friday) • Prepare each visit by defining the objective and reviewing the client's delivered and pending orders • Present product ranges to stores • Obtain signatures on commercial terms • Take orders • Conduct stock counts and monitor store activity • Position products as part of promotional/commercial activities • Train customers on products • Organize consumer test events and open-house days • Retailer visits: record the report of each visit in the CRM software • Schedule appointments for the coming weeks • Log upcoming visits in the CRM • Monitor assigned territory sales: prepare progress reports, track developments and communicate regularly to your manager • Review customer accounts and their accounting status: forward necessary information to the France Sales Coordinator • Participate in trade shows, events, consumer tests and open-house days required to represent the brand (occasional, typically on weekends)

• Building strong relationships with brokers, consultants, producers, and broker dealers • Providing consultative guidance on product design, underwriting considerations, reinsurance parameters, and relevant regulatory requirements • Advancing new opportunities through the full sales lifecycle, including case design, proposal development, underwriting coordination, application support, and implementation • Maintaining a strong and actionable sales pipeline while contributing to growth, profitability, and overall business results • Collaborating across underwriting, legal, actuarial, product, and operations teams • Representing MassMutual in meetings, presentations, and industry forums