Informed Decisions

• Drive Revenue & Expansion: Own the entire account management function for the organization, across all books of business and market segments. • Personally manage and oversee a portfolio of strategic enterprise accounts, identifying and executing up-sell, cross-sell, and expansion opportunities to exceed growth targets. • Lead the end-to-end contract renewal process, partnering cross-functionally with Sales, Legal, and Finance to optimize MSA/SOW revisions and addendums. • Proactively lead a comprehensive account planning process that establishes mutual performance objectives, financial forecasts, and critical success metrics (KPIs) to demonstrate clear ROI. • Lead impactful Quarterly Business Reviews (QBRs) and program reviews to showcase value delivered, share business intelligence, and strategically align on future growth roadmaps. • Recruit, mentor, and manage a high-performing team of account management professionals, fostering a culture of accountability, collaboration, and continuous improvement. • Set clear performance expectations, deliver regular coaching/feedback, and implement training programs to elevate strategic account management and value articulation capabilities. • Cultivate and maintain strong, productive relationships with executive-level client stakeholders across assigned verticals. • Act as a fierce client advocate internally, translating customer insights, sentiment, and feedback into actionable operational and service delivery enhancements.