Informed Decisions logo
Informed Decisions

Win the war for talent with great interviews

Director, Account Management

Location

United States

Posted

1 day ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Account Management

Informed Decisions

• Drive Revenue & Expansion: Own the entire account management function for the organization, across all books of business and market segments. • Personally manage and oversee a portfolio of strategic enterprise accounts, identifying and executing up-sell, cross-sell, and expansion opportunities to exceed growth targets. • Lead the end-to-end contract renewal process, partnering cross-functionally with Sales, Legal, and Finance to optimize MSA/SOW revisions and addendums. • Proactively lead a comprehensive account planning process that establishes mutual performance objectives, financial forecasts, and critical success metrics (KPIs) to demonstrate clear ROI. • Lead impactful Quarterly Business Reviews (QBRs) and program reviews to showcase value delivered, share business intelligence, and strategically align on future growth roadmaps. • Recruit, mentor, and manage a high-performing team of account management professionals, fostering a culture of accountability, collaboration, and continuous improvement. • Set clear performance expectations, deliver regular coaching/feedback, and implement training programs to elevate strategic account management and value articulation capabilities. • Cultivate and maintain strong, productive relationships with executive-level client stakeholders across assigned verticals. • Act as a fierce client advocate internally, translating customer insights, sentiment, and feedback into actionable operational and service delivery enhancements.

Job Requirements

  • Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field is required
  • Master’s degree and clinical background preferred
  • Minimum 10+ years of progressive experience in account management, customer success, or business development within the healthcare industry, with a strong focus on enterprise-level clients.
  • 2+ years of direct experience managing, mentoring, or leading account management or customer success team members.
  • Proven track record working in organizations that sell digital health products to employers, with a specific focus on the lab or health systems verticals.
  • Proficiency in CRM systems (e.g., Salesforce) and familiarity with technology-based healthcare or SaaS solutions.

Benefits

  • Fully Remote
  • Customer Success

Related Job Pages

More Account Executive Jobs

PLACE logo

Sales Consultant

PLACE

Everything Home - All in one PLACE

Full TimeRemoteTeam 201-500Since 2020H1B Sponsor

• Engaging with warm inbound leads via phone, email, and text • Helping customers place and complete orders • Asking the right questions to understand customer needs • Recommending solutions and upselling additional services when it makes sense • Managing multiple orders and conversations at once • Using HubSpot and other internal systems to generate quotes and complete orders • Staying up to date on new products, vendors, and technology • Hitting performance goals tied to orders processed and commission

Arizona
$17 / hour
LOOK Cycle logo

Sales Representative — North East Region

LOOK Cycle

The Art Of Cycling A La Française 🇫🇷 French Spirit, Craftsmanship & Performance. #lookcycle

Full TimeRemoteTeam 201-500Since 1984

• Drive sales revenue • Build and structure the sales network • Establish and strengthen the brand within the local and regional ecosystem • Store visits: schedule appointments with stores (3–5 per day, Tuesday to Friday) • Prepare each visit by defining the objective and reviewing the client's delivered and pending orders • Present product ranges to stores • Obtain signatures on commercial terms • Take orders • Conduct stock counts and monitor store activity • Position products as part of promotional/commercial activities • Train customers on products • Organize consumer test events and open-house days • Retailer visits: record the report of each visit in the CRM software • Schedule appointments for the coming weeks • Log upcoming visits in the CRM • Monitor assigned territory sales: prepare progress reports, track developments and communicate regularly to your manager • Review customer accounts and their accounting status: forward necessary information to the France Sales Coordinator • Participate in trade shows, events, consumer tests and open-house days required to represent the brand (occasional, typically on weekends)

France
Full TimeRemoteTeam 5,001-10,000Since 1851H1B No Sponsor

• Building strong relationships with brokers, consultants, producers, and broker dealers • Providing consultative guidance on product design, underwriting considerations, reinsurance parameters, and relevant regulatory requirements • Advancing new opportunities through the full sales lifecycle, including case design, proposal development, underwriting coordination, application support, and implementation • Maintaining a strong and actionable sales pipeline while contributing to growth, profitability, and overall business results • Collaborating across underwriting, legal, actuarial, product, and operations teams • Representing MassMutual in meetings, presentations, and industry forums

United States
$98.9K - $127.9K / year
praxipal logo

Account Executive

praxipal

Building the healthcare workforce for tomorrow.

Full TimeRemoteTeam 11-50Since 2024

• Own the full sales cycle and help shape our GTM organization from day one • Convert customer interest into long-lasting partnerships • Represent the company at industry events • Create and close outbound opportunities on your own — full ownership from start to finish • Act as the voice of customers, bringing their feedback directly to the product team to shape the future of offering

Germany
€100K - €120K / year