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Director, Account Management
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
Director, Account Management
Informed Decisions
• Drive Revenue & Expansion: Own the entire account management function for the organization, across all books of business and market segments. • Personally manage and oversee a portfolio of strategic enterprise accounts, identifying and executing up-sell, cross-sell, and expansion opportunities to exceed growth targets. • Lead the end-to-end contract renewal process, partnering cross-functionally with Sales, Legal, and Finance to optimize MSA/SOW revisions and addendums. • Proactively lead a comprehensive account planning process that establishes mutual performance objectives, financial forecasts, and critical success metrics (KPIs) to demonstrate clear ROI. • Lead impactful Quarterly Business Reviews (QBRs) and program reviews to showcase value delivered, share business intelligence, and strategically align on future growth roadmaps. • Recruit, mentor, and manage a high-performing team of account management professionals, fostering a culture of accountability, collaboration, and continuous improvement. • Set clear performance expectations, deliver regular coaching/feedback, and implement training programs to elevate strategic account management and value articulation capabilities. • Cultivate and maintain strong, productive relationships with executive-level client stakeholders across assigned verticals. • Act as a fierce client advocate internally, translating customer insights, sentiment, and feedback into actionable operational and service delivery enhancements.
Job Requirements
- Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field is required
- Master’s degree and clinical background preferred
- Minimum 10+ years of progressive experience in account management, customer success, or business development within the healthcare industry, with a strong focus on enterprise-level clients.
- 2+ years of direct experience managing, mentoring, or leading account management or customer success team members.
- Proven track record working in organizations that sell digital health products to employers, with a specific focus on the lab or health systems verticals.
- Proficiency in CRM systems (e.g., Salesforce) and familiarity with technology-based healthcare or SaaS solutions.
Benefits
- Fully Remote
- Customer Success
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