Role Description As a Sr. Solutions Representative, you will be responsible for orchestrating the entire account team—including sales, solutions, and technical experts—to ensure flawless execution. Your mission is to maximize the effectiveness of every field selling resource and consistently drive substantial, long-term revenue growth. Along the way, you will get to: - Quarterback to the Account Team: Act as the "heartbeat" of the team. Coordinate internal and external resources to ensure a seamless sales cycle from discovery to delivery. As an Account Manager, your commitment should be "All-in" with your Account Executive (AE), “white-glove” with clients, and a trusted resource for our partners. - Proactive Engagement: Take ownership of account-specific goals. Foster direct client engagement and ensure all team members are aligned with client objectives. - Manage End-to-End Success: Oversee all transactions from quotes to payment to delivery, ensuring data integrity, process adherence, and consistent, high-touch client experience throughout. - Cross-Functional Synergy: Partner tightly with the Services Account Executive (SAE) and strategically engage CEPs, MDEs, SSEs, FA, and BDMs. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - 4+ years of relevant experience in strategic account management, sales support, or a high-touch customer-facing role (Bachelor’s degree in Business or Tech preferred). - Foundational knowledge of the technology landscape (Cloud, Networking, Security, and AI). - Proven ability to lead and coordinate complex, cross-functional teams. - Ability to manage multiple competing priorities with high attention to detail. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

• Administer and maintain IRIS for Health integration platform environments across AWS EC2 instances, ensuring high availability, performance, and scalability • Manage Linux-based servers, configure network security including PaloAlto VPN tunnels, perform system maintenance, implement security patches, and optimize system performance across development, staging, and production environments • Design, implement, and maintain CI/CD pipelines using CodeFresh/GitLab to automate deployment processes and ensure consistent, reliable releases • Configure, monitor, and troubleshoot IRIS for Health integrations with customer EHRs (Epic, Cerner, Allscripts), ensuring optimal performance and reliability • Develop automation scripts and tools to streamline environment provisioning, deployment processes, and routine maintenance tasks • Implement and maintain infrastructure automation using modern DevOps practices and tools • Set up comprehensive monitoring, alerting, and logging systems; participate in rotating on-call schedule for critical production support • Analyze system performance metrics, identify bottlenecks, and implement solutions to improve platform reliability and efficiency

Role Description The Senior Revenue Cycle Architect leads the design and delivery of end-to-end revenue cycle solutions for Professional Service clients. This role combines deep revenue cycle expertise with healthcare IT architecture and cross-functional leadership. Job Roles and Responsibilities - Program Leadership & Delivery: - Lead the revenue cycle workstream (patient access, billing, claims, AR) aligned with program goals. - Drive planning, execution, and delivery while managing risks, dependencies, and go-live readiness. - Solution Architecture & Design: - Design end-to-end revenue cycle solutions across patient access, coding, billing, and reimbursement. - Translate business needs into scalable, compliant system designs. - Guide system configuration and integrations across EHR and financial systems. - Stakeholder Collaboration: - Partner with finance, operations, and technical teams to define requirements and priorities. - Lead design sessions and communicate effectively with executive and technical audiences. - Implementation & Optimization: - Support testing, go-live, and stabilization activities. - Identify gaps and drive process improvements to optimize performance. - Subject Matter Expertise: - Serve as an SME in revenue cycle operations and payer regulations (Medicare, Medicaid, commercial). - Ensure compliance with CMS, HIPAA, and data governance standards. - Leadership: - Mentor team members and support strategic initiatives, proposals, and solution development. Qualifications - 8+ years combined experience, including: - 4+ years in healthcare IT (consulting, implementation, or client-facing). - 4+ years in revenue cycle operations or systems. - Experience designing end-to-end revenue cycle processes. - Experience with large healthcare transformation programs. - Hands-on experience with EHR systems (e.g., Oracle Health/Cerner, Epic). - Strong organizational, analytical, and leadership skills. Requirements - Experience with Oracle Health (Cerner) Patient Accounting. - Experience in government or public sector healthcare programs. - Familiarity with revenue cycle tools and healthcare integrations (HL7, APIs). - Relevant certifications (HFMA, CHFP, PMP, etc.). - Background in consulting, federal programs, or healthcare finance/clinical operations. Skills - Deep revenue cycle expertise and regulatory knowledge. - Strong solution architecture and integration experience. - Excellent problem-solving, communication, and stakeholder management skills. - Data analysis and performance optimization capabilities. Benefits - Medical (PPO & HDHP), dental and vision coverage. - Pre-tax Savings Account (FSA & HSA). - Life & Disability Insurance. - Paid Parental Leave. - 401(k) company match. - Employee Stock Purchase Plan. - Generous Paid Time Off -- accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Employee Assistance Program. - Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year.

• Secure the Technical Win: Partner closely with Sales teams to drive revenue opportunities, upselling new solutions, and expanding our Azure Consumption Revenue (ACR) footprint across strategic T1 and T2 accounts. • Consult & Architect: Lead technical discovery sessions, deliver tailored Proof of Value (PoV/PoC) presentations, conduct structured architectural workshops, and craft compelling responses to RFX/RFIs. • Establish Trusted Partnerships: Deeply understand our customers' business objectives and technical landscapes to build long-term relationships, helping them eliminate digital experience disruptions and realize maximum platform value. • Evangelize Innovation: Actively champion new product capabilities to the market while channeling structured field feedback directly to New Relic Product Managers and Engineering leads to fuel future platform evolution. • Collaborate Cross-Functionally: Expand the team’s operational reach by collaborating seamlessly with Solution Architects, Partner teams, and Customer Success colleagues to navigate enterprise complexity.