Role Description The Senior Revenue Cycle Architect leads the design and delivery of end-to-end revenue cycle solutions for Professional Service clients. This role combines deep revenue cycle expertise with healthcare IT architecture and cross-functional leadership. Job Roles and Responsibilities - Program Leadership & Delivery: - Lead the revenue cycle workstream (patient access, billing, claims, AR) aligned with program goals. - Drive planning, execution, and delivery while managing risks, dependencies, and go-live readiness. - Solution Architecture & Design: - Design end-to-end revenue cycle solutions across patient access, coding, billing, and reimbursement. - Translate business needs into scalable, compliant system designs. - Guide system configuration and integrations across EHR and financial systems. - Stakeholder Collaboration: - Partner with finance, operations, and technical teams to define requirements and priorities. - Lead design sessions and communicate effectively with executive and technical audiences. - Implementation & Optimization: - Support testing, go-live, and stabilization activities. - Identify gaps and drive process improvements to optimize performance. - Subject Matter Expertise: - Serve as an SME in revenue cycle operations and payer regulations (Medicare, Medicaid, commercial). - Ensure compliance with CMS, HIPAA, and data governance standards. - Leadership: - Mentor team members and support strategic initiatives, proposals, and solution development. Qualifications - 8+ years combined experience, including: - 4+ years in healthcare IT (consulting, implementation, or client-facing). - 4+ years in revenue cycle operations or systems. - Experience designing end-to-end revenue cycle processes. - Experience with large healthcare transformation programs. - Hands-on experience with EHR systems (e.g., Oracle Health/Cerner, Epic). - Strong organizational, analytical, and leadership skills. Requirements - Experience with Oracle Health (Cerner) Patient Accounting. - Experience in government or public sector healthcare programs. - Familiarity with revenue cycle tools and healthcare integrations (HL7, APIs). - Relevant certifications (HFMA, CHFP, PMP, etc.). - Background in consulting, federal programs, or healthcare finance/clinical operations. Skills - Deep revenue cycle expertise and regulatory knowledge. - Strong solution architecture and integration experience. - Excellent problem-solving, communication, and stakeholder management skills. - Data analysis and performance optimization capabilities. Benefits - Medical (PPO & HDHP), dental and vision coverage. - Pre-tax Savings Account (FSA & HSA). - Life & Disability Insurance. - Paid Parental Leave. - 401(k) company match. - Employee Stock Purchase Plan. - Generous Paid Time Off -- accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Employee Assistance Program. - Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year.

• Secure the Technical Win: Partner closely with Sales teams to drive revenue opportunities, upselling new solutions, and expanding our Azure Consumption Revenue (ACR) footprint across strategic T1 and T2 accounts. • Consult & Architect: Lead technical discovery sessions, deliver tailored Proof of Value (PoV/PoC) presentations, conduct structured architectural workshops, and craft compelling responses to RFX/RFIs. • Establish Trusted Partnerships: Deeply understand our customers' business objectives and technical landscapes to build long-term relationships, helping them eliminate digital experience disruptions and realize maximum platform value. • Evangelize Innovation: Actively champion new product capabilities to the market while channeling structured field feedback directly to New Relic Product Managers and Engineering leads to fuel future platform evolution. • Collaborate Cross-Functionally: Expand the team’s operational reach by collaborating seamlessly with Solution Architects, Partner teams, and Customer Success colleagues to navigate enterprise complexity.

• Own a portfolio of 70–85 accounts across 5+ products, with primary responsibility for retention, adoption, and net revenue retention • Drive proactive engagement through regular client touchpoints, optimization check-ins, and usage reviews that surface risk early and reinforce value • Manage the full renewal cycle — forecasting, negotiating multi-year terms and annual price increases, and closing on time, with commission tied to retention outcomes • Monitor product usage and adoption metrics; translate trends into proactive outreach and concrete recommendations that move clients forward • Track and document each client's goals and success metrics throughout the lifecycle, consistently demonstrating value back to the client as milestones are reached • Identify and flag expansion signals to the sales or account management team; collaborate to bring those opportunities to close • Serve as the primary point of contact across the client lifecycle, building relationships at multiple levels of the client organization • Lead high-level product training sessions, webinars, and onboarding for new users across your accounts • Maintain regular communication with product support and retention leadership, sharing account health insights (positive and at-risk) to support overall retention efforts • Collaborate cross-functionally with Support, Product, and Implementation teams to resolve client issues and escalate appropriately • Contribute to knowledge base content and internal best practice documentation • Participate in Mitratech client advocacy programs, events, and thought leadership initiatives

• Lead end-to-end implementation projects and ensure successful delivery • Facilitate discovery sessions and act as a trusted advisor to clients • Design scalable, thoughtful solution architectures aligned to business goals • Document and present solution designs for stakeholder approval • Oversee build activities and participate in hands-on configuration, as needed • Guide quality assurance and ensure high standards across deliverables • Lead client walkthroughs and support go-live activities