• Deliver world-class support and build customer satisfaction and loyalty by handling inquiries regarding Fubo’s service • Resolve customer issues, including billing, technical, and social media inquiries • Strive for a one-call resolution of customer issues • Complete ongoing training to stay abreast of product, service, policy changes, and technical issues

Role Description The Student Support Representative (SSR) is the “front line” resource of American Public University System (APUS) for assistance to students attending American Military University (AMU) and American Public University (APU). The position is expected to have a broad based knowledge of the University and its policies (including federal privacy laws for students), as well as degree programs, courses, financing methods, administrative procedures, and processes. The Representative must also be familiar with information related to federal educational funding options as well as United States military educational funding sources. The successful SSR will be able to provide one-stop resolution for students with tier one questions and refer students to appropriate departments for any needed in-depth assistance. - Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)). - Develops efficient conflict resolution strategies and communications. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in the Student Support Center. - Resolves routine and escalated customer concerns in a professional and efficient manner. - Maintains a productive working relationship with other APUS departments, such as Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, etc. - Meets or exceeds performance goals as determined by the AVP, Customer Service Operations and Student Communication. - Keeps work area organized and in a professional appearance at all times. - Adheres to assigned work schedule, which may vary and include evening and weekend hours. - Assists other team members with special projects as assigned. - Performs other duties as assigned. - Shifts will be within business hours of Monday through Thursday - 8:00am to 8:00pm, Friday - 8:00am to 4:30pm, Saturday - 11:00am - 3:00pm, Sunday - Closed. - Requires high speed Internet connection, a dedicated workspace within place of residence, and the capability to telecommute as directed by management. Qualifications - Excellent verbal and written communication skills. - Ability to learn quickly and work in a high energy team environment. - Excellent organizational skills and the ability to work under time sensitive deadlines. - Strong problem solving skills. - Ability to work successfully with limited supervision. - Ability to write well-organized, informative, and effective e-mails and other written communications. - Ability to use active listening skills. - Ability to set goals and prioritize work to maximize efficiency, meet deadlines, and use time wisely. - Ability to be a team player by sharing information and offering assistance to colleagues. - Ability to offer thoughtful contributions at meetings and the ability to respect others regardless of differences. - Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions. - Ability to demonstrate proficiency with software applications used in the department. - Ability to build rapport with students and to provide timely, accurate information in a friendly, professional manner. - Ability to research answers and to understand referral processes and procedures. - Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy. - Ability to understand and follow professional standards and APUS procedures. - Ability to understand and effectively explain the University’s history, mission statement, goals, vision, organization structure, strategic goals, policies, accreditation, procedures and programs (including funding sources for students). - Ability to compare and contrast the University with major competitors. - Ability to extract and analyze information from reports. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. APUS does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement: If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description - Schedule, coordinate, and confirm patient appointments. - Send appointment reminders and follow up with patients as needed. - Assist in managing provider schedules to ensure efficient patient flow. - Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems. - Ensure all patient information is documented appropriately and in compliance with privacy regulations. - Review and update patient demographics, insurance information, and medical records. - Respond professionally to patient inquiries via phone, email, and other communication channels. - Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions. - Deliver compassionate and patient-centered support while maintaining confidentiality. - Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals. - Coordinate referrals, follow-ups, and patient care activities as directed. - Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms. - Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals. Qualifications - At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant. - Active Registered Nurse (RN) license strongly preferred. - Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems. - Experience with CoverMyMeds.com or comparable prior authorization platforms. - Excellent verbal and written English communication skills. - Relevant healthcare, clinical, or medical administrative experience. - Strong organizational skills and attention to detail. - Ability to work independently in a remote environment. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description As a Service Desk Representative, you are responsible for support of all desktop hardware, software and telecommunications equipment. You will be the front line in support of Insight Customers. In this role, you will: - Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. - Respond to all Customer requests in a timely and professional manner. - Instruct end users in the appropriate use of equipment, software, and/or reference materials. - Assist with all aspects of technical support, including on-site visits as needed. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Two-year Associate Degree (field related) or equivalent experience required. - Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred. - Must have a comprehensive knowledge of computer hardware/software concepts. - This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. What really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.